What is Medallia Experience Cloud?
Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMedallia Experience Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Medallia Experience Cloud.
85 Likeliness to Recommend
92 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Medallia Experience Cloud?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Medallia Experience Cloud Reviews
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Feb 2022
Great features and helps improves CX in your org!
Likeliness to Recommend
Pros
- Acts with Integrity
- Reliable
- Performance Enhancing
- Enables Productivity
Astha R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Feb 2022
great customer service and experience product
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
customer service intuitiveness of product insights and recommendations
What is your favorite aspect of this product?
great UI customization and support
What do you dislike most about this product?
easy to use, nothing to dislike
What recommendations would you give to someone considering this product?
spend time on one time set up
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Initial Implementation
Submitted Feb 2022
Not quite the dream we were sold!
Likeliness to Recommend
Pros
- Client Friendly Policies
- Acts with Integrity
Cons
- Less Productive
- Less Generous
- Under Delivered