What is Medallia Experience Cloud?
Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
92 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Medallia Experience Cloud?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Medallia Experience Cloud Reviews
Rutvik B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Feb 2024
Fantastic product!
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
The ability to provide customised user experience based roles.
What is your favorite aspect of this product?
Reporting, Survey Builder
What do you dislike most about this product?
AI integrations
What recommendations would you give to someone considering this product?
One of the best available customer experience management tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matt H.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2024
Very easy to use and interpret data. It is pricey,
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
The ability to get the data that I need
What is your favorite aspect of this product?
I really like the text analytics
What do you dislike most about this product?
Some of the graphs are difficult to read
What recommendations would you give to someone considering this product?
I recommend it. Lots of features that you can take advantage of.
Pros
- Performance Enhancing
- Effective Service
- Helps Innovate
- Continually Improving Product
Mudasir G.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Feb 2024
" Easy to us and reliable software for operations.
Likeliness to Recommend
What differentiates Medallia Experience Cloud from other similar products?
It's details and rating parameter ,reports pulled ai are great help to improve operations issues and achieve excellence
What is your favorite aspect of this product?
Internet to recommend parameters and providing ready positive and negative of your business against your competition
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
All good , maintained the good qork
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing