ManyChat Customer Reviews 2024

ManyChat

8.4 /10

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details

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ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Caring
Reliable
Trustworthy

Feature Ratings

Average 84

Leads Generation

Learning and Adaptability

Scheduled Availability

Knowledgebase

Integration With CRM

Multi-channel

Translation

Workflow Processing

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

ManyChat Reviews

Mohamed J.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Great no code chatbot solution !

Likeliness to Recommend

9 /10

What differentiates ManyChat from other similar products?

The ease of use and the knowledge base available thanks to tutorial videos that helped me a lot !

What is your favorite aspect of this product?

It is very easy to design workflows that impacts your business effectively and positvely !

What do you dislike most about this product?

It is not very performant in terms of dashoards and analytics.

What recommendations would you give to someone considering this product?

Very good tool for digital marketers and agencies that don't have coding skills and don't want to be reliable on IT service.

Pros

Inspires Innovation
Caring
Saves Time
Respectful

Kevin A.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

You can't be 100% All the Time. This Helps

Likeliness to Recommend

8 /10

What differentiates ManyChat from other similar products?

I find that its free version really makes it easy to use and figure out something confusing.

What is your favorite aspect of this product?

I like how easy it is to use and the customization I can have.

What do you dislike most about this product?

I dislike that the features can't quite work with other software that I wanted to work.

What recommendations would you give to someone considering this product?

I would stick to making sure you actually need this. I found that sometimes in some businesses you don't actually need this.

Pros

Reliable
Caring
Helps Innovate
Trustworthy

Moses T.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Good product but steep learning curve.

Likeliness to Recommend

8 /10

What differentiates ManyChat from other similar products?

It is linked and highly recommended by Facebook which is why we made the decision

What is your favorite aspect of this product?

It is very versatile in nature and have alot of use case.

What do you dislike most about this product?

It had a steep learning curve for implementation

What recommendations would you give to someone considering this product?

The cost is very reasonable however there is a learning curve to it (hence it adds up employee or external vendor cost)

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Caring

Cons

Vendor's Interest First
Under Delivered

ManyChat

What is ManyChat?

Company Details

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Awards & Recognition

ManyChat Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love ManyChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ManyChat Reviews

Mohamed J.

Great no code chatbot solution !

Likeliness to Recommend

Pros

Kevin A.

You can't be 100% All the Time. This Helps

Likeliness to Recommend

Pros

Moses T.

Good product but steep learning curve.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Leads Generation

Learning and Adaptability

Scheduled Availability

Knowledgebase

Integration With CRM

Multi-channel

Translation

Workflow Processing

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support