ManyChat
8.4 /10

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details


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Awards & Recognition

ManyChat won the following awards in the Chatbots category

ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative
9% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Leads Generation

88

Learning and Adaptability

86

Scheduled Availability

86

Knowledgebase

83

Integration With CRM

83

Multi-channel

83

Translation

82

Workflow Processing

82

Personalized Service

81

Voice or Text Input

79

Application Programming Interface

77

Vendor Capability Ratings

Average 83

Quality of Features

88

Ease of Implementation

87

Breadth of Features

87

Ease of Customization

86

Business Value Created

85

Usability and Intuitiveness

85

Availability and Quality of Training

83

Ease of IT Administration

80

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

ManyChat Reviews

Ritwik J.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Manychat review by Chatbot Developer

Likeliness to Recommend

10 /10

What differentiates ManyChat from other similar products?

It's easy to use and a full-proof platform with almost no bugs at all. Also, the community support is very good.

What is your favorite aspect of this product?

My favorite aspect is the no-code flow builder of Manychat.

What do you dislike most about this product?

The lacking deployment channels.

What recommendations would you give to someone considering this product?

If you are looking for a chatbot platform for only Facebook Messenger, Manychat can be a good fit.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Brenda G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates ManyChat from other similar products?

Many options, great for any business

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Price. Can be expensive.

What recommendations would you give to someone considering this product?

Learn how to use it.

Pros

  • Continually Improving Product
  • Unique Features
  • Performance Enhancing
  • Trustworthy

Camilo H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Great Customer Communication Software

Likeliness to Recommend

7 /10

What differentiates ManyChat from other similar products?

Is the only Chatbot platform i ever used and really like it! It´s integration are goods

What is your favorite aspect of this product?

How it helps to create a fluid conversation with any possible lead that land on my website or talk in Social Media

What do you dislike most about this product?

Having a great bread of features it´s really difficult to know all of them intuitive when you start the software

What recommendations would you give to someone considering this product?

To learn how to do a good workflow communication, because this software can be very useful if you know how to really set up a chat bot

Pros

  • Enables Productivity
  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate

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