ManyChat Customer Reviews 2024

ManyChat

8.4 /10

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details

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ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Caring
Reliable
Trustworthy

Feature Ratings

Average 84

Leads Generation

Learning and Adaptability

Scheduled Availability

Knowledgebase

Integration With CRM

Multi-channel

Translation

Workflow Processing

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

ManyChat Reviews

Tomas E.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Making a business out of it

Likeliness to Recommend

10 /10

What differentiates ManyChat from other similar products?

They are the top 1 in the market. The software to trust. The most reliable one and having the best human team behind.

What is your favorite aspect of this product?

The capability to create new opportunities for business.

What do you dislike most about this product?

As any growing company and industries, sometimes is hard to follow up with all the details.

What recommendations would you give to someone considering this product?

Do not think about it, try it, and you will never stop using it.

Pros

Helps Innovate
Enables Productivity
Unique Features
Inspires Innovation

Radsé B.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Incredible social growth tools to capture leads.

Likeliness to Recommend

9 /10

What differentiates ManyChat from other similar products?

Very good integration with Meta (Facebook & Instagram) products.

What is your favorite aspect of this product?

Respect for the directives and policies of Meta APIs, essential so that Facebook, WhatsApp and Instagram accounts are not blocked.

What do you dislike most about this product?

Inbox and live chat for sale.

What recommendations would you give to someone considering this product?

To capture leads through social networks, it is one of the best platforms.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Caring

Moses T.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use. Long term client

Likeliness to Recommend

8 /10

What differentiates ManyChat from other similar products?

It is the top product in the market place

What is your favorite aspect of this product?

It is easy to implement

What do you dislike most about this product?

still need some technical knowledge. Troubleshooting is an issue

What recommendations would you give to someone considering this product?

Get someone to implement this for you at a start

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor Friendly Policies

ManyChat

What is ManyChat?

Company Details

Need Assistance?

Awards & Recognition

ManyChat Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love ManyChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ManyChat Reviews

Tomas E.

Making a business out of it

Likeliness to Recommend

Pros

Radsé B.

Incredible social growth tools to capture leads.

Likeliness to Recommend

Pros

Moses T.

Easy to use. Long term client

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Leads Generation

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Scheduled Availability

Knowledgebase

Integration With CRM

Multi-channel

Translation

Workflow Processing

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Quality of Features

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Ease of Customization

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

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