ManyChat
8.4 / 10

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details


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Awards & Recognition

ManyChat won the following awards in the Chatbots category

ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative
9% Neutral
91% Positive

Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Leads Generation

88

Learning and Adaptability

86

Scheduled Availability

86

Knowledgebase

83

Integration With CRM

83

Multi-channel

83

Translation

82

Workflow Processing

82

Personalized Service

81

Voice or Text Input

79

Application Programming Interface

77

Vendor Capability Ratings

Average 83

Availability and Quality of Training

96

Ease of IT Administration

92

Breadth of Features

91

Usability and Intuitiveness

89

Product Strategy and Rate of Improvement

86

Ease of Data Integration

85

Ease of Implementation

85

Quality of Features

83

Vendor Support

82

Ease of Customization

81

Business Value Created

68

ManyChat Reviews

Ritwik J.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing tool for Facebook Messenger Chatbots

Likeliness to Recommend

10 / 10

What differentiates ManyChat from other similar products?

Manychat is easy to deploy but it only supports Facebook Messenger and Instagram.

What is your favorite aspect of this product?

Ease of use and it's no-code builder.

What do you dislike most about this product?

No Omnichannel Presence.

What recommendations would you give to someone considering this product?

Good one for Messenger but not worth if you are looking for an omnichannel one.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor Friendly Policies

Anna A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and great product!

Likeliness to Recommend

10 / 10

What differentiates ManyChat from other similar products?

the way you build the bot flows it's so much easier and user friendly

What is your favorite aspect of this product?

the chat flow builder and all the channels available

What do you dislike most about this product?

how hard it is to connect whatsapp and that we can't use SMS # codes or keywords to get a flow started to a specific number

What recommendations would you give to someone considering this product?

watch the tutorials and hire expert help if you don't want to learn how to use it

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features
  • Wastes Time

Diego B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Best platform to develop chatbot in a easy way

Likeliness to Recommend

10 / 10

What differentiates ManyChat from other similar products?

The visual flow builder is the main character for me, in this way i can understand faster what to do and where i have to fix some flow. Other important things is the community, from the CEO of manychat to the users, there is a great communication, so we can help each others without any problem.

What is your favorite aspect of this product?

The visual flow builder

What do you dislike most about this product?

From now, i like everything of the platform

What recommendations would you give to someone considering this product?

Study all the video of manychat, keep the pro account and start to make something

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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