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M-Files ECM Logo
M-Files

M-Files ECM

7.5 /10
Category
M-Files ECM
7.5 /10

What is M-Files ECM?

M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.

Company Details


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Awards & Recognition

M-Files ECM won the following awards in the Enterprise Content Management - Enterprise category

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M-Files ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files ECM.

81 Likeliness to Recommend

90 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files ECM?

4% Negative
9% Neutral
87% Positive

Pros

  • Respectful
  • Effective Service
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 82

Access Permissions Management

84

Collaboration

84

ECM Document Management

84

File Approvals Esignatures

84

Mobile

83

File Conversion

83

Ediscovery Audit Trail

82

Search

81

Workflow Process Automation

79

Metadata Management

78

Capture Channels

76

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

83

Ease of Data Integration

82

Ease of Implementation

81

Ease of IT Administration

80

Ease of Customization

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Vendor Support

77

Availability and Quality of Training

74

M-Files ECM Reviews

Dena R.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful yet powerful data storage space

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

M-files solution excels in every category, and with a little more effort, we can now convert a large number of manual tasks into advanced digital workflows. We chose M-Files after several discussions since it was the easiest to integrate into our existing system and gave stronger security controls for all data records within our firm.

What is your favorite aspect of this product?

Its modern feature kit is extensive, and the ease with which it interfaces with Microsoft programs makes it an excellent content services suite. M-files also has a wonderful and visually attractive graphical workflow editor that is quite useful for users who are unfamiliar with how to design, manage, and interface workflows with their environment.

What do you dislike most about this product?

It was the only time during implementation when we and our IT team were unsure whether it would be a good fit for our business or if, like others, it would make our work more difficult for us, and because its setup is complicated, it took a lot of time and money, but after that, we felt it was the best tool we had implemented.

What recommendations would you give to someone considering this product?

The content services market is vast, and the majority of them claim to offer safe and best information management storage space, but the fact that they only claim and don't deliver always costs our businesses a lot of time, resources, and money, so I recommend users don't waste their time on more complex and expensive software and instead go with M-files, which I am confident they will find fantastic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Samantha W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Superb content sharing and management suite

Likeliness to Recommend

8 /10

What differentiates M-Files ECM from other similar products?

Our organization has implemented the major portion of content services suites in recent years, but no one has ever made us feel safe and secure. M-files, on the other hand, performed admirably and supplied us with the security and document management program we sought.

What is your favorite aspect of this product?

The interface and main layout are amazing, the security and scalability are better than any other system I have seen, and the workflow function is superior to any other feature that is highly configurable, arranged, and manageable. It has radically revolutionized the way we deal with paper documents and free us from paper management headaches once we fully comprehend it and learn how simple it is to digitize and manage our documents.

What do you dislike most about this product?

Newcomers will need to devote some time to it to completely grasp it, but the fact that it does not take a long time and does not tire you like others allows you to overlook its complexity concerns. If you're just a worker using it for content collaboration, you won't have any problems, but if you're an administrator, your job will be more difficult in the first few months because you won't know what's going on due to a lack of experience.

What recommendations would you give to someone considering this product?

Anyone considering it should look over the details and deployment alternatives and choose the best fit for their workplace. M-files is essential for every enterprise's desire to advance digital transformation strategies.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Dynamic ECM software for business

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Acts with Integrity

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