What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Yige S.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Complete customer engagement platform.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechat embeds with our most preferred social media channels. The benefit of this for my team , is that our customers can initiate chat communication with us across Facebook, Instagram , Twitter and on the messenger platforms - Whatsapp and Telegram.
What is your favorite aspect of this product?
Getting to chat with customers across a variety of devices ( desktop and mobile phone ) endears me more to Livechat. Like to think this is because cross-platform access to Livechat makes engaging customers possible anywhere i find myself.
What do you dislike most about this product?
Exclusively used to engage with customers across multiple chat channels and social media platforms, there isn't a part of Livechat right now, that i can claim to dislike.
What recommendations would you give to someone considering this product?
Livechat is a complete software , which i think has expanded how quickly potential sales prospects and customers can reach my team, for customer service engagement.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sophie D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
A flawless choice, as far as I am concerned.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The level of automation that Livechat brings into our engagement with customers is simply unprecedented, from my professional experience. Livechats automation has brought inter-connectivity between Livechat and key software tools used regularly within my department and company as a whole. The above has led to more sales conversion and helped my department to build long term relationships with customers.
What is your favorite aspect of this product?
Livechat integrates with every other platform we use for engagement with customers, like our social media handles , and successfully integrates everything into a single box , making correspondence with customers a lot coordinated and efficient.
What do you dislike most about this product?
I make bold to say that Livechat is a flawless helpdesk solution , as far as organizing our chat-styled engagements with customers is concerned.
What recommendations would you give to someone considering this product?
For a streamlined customer engagement platforms, across key messaging platforms , Livechat is the tool to go for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Biati K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
A Perfect Software For Customer Care
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Deploying and using LiveChat HelpDesk is easy which isn't always the case with most competitors
What is your favorite aspect of this product?
I like that our customers find it easy to use LiveChat HelpDesk thanks to the UI It is highly customizable
What do you dislike most about this product?
No issues with LiveChat HelpDesk and it has been very essential
What recommendations would you give to someone considering this product?
For effective customer care, LiveChat HelpDesk is the real deal and I recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
