What is LiveChat HelpDesk?
Manage all emails from customers in one app. Save time on customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Agent Scripting
Multi Channel Support
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Ease of IT Administration
LiveChat HelpDesk Reviews
Mahesh C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Simply the best solution "Helpdesk"
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
It is easy to use and implementation was also fine, I was not part of the implementation it is normally taken care by our IT team. Best part is when our teams are offline, Helpdesk plays a big role while our client contacts during weekends and holidays. We haven't used any other product so I cannot share the differentiators, but this solution is the best as per my experience.
What is your favorite aspect of this product?
Everything to be honest, we really like this product, however the best part is that it can check the order, provide them TAT on orders, and it is effective.
What do you dislike most about this product?
At times the responses are not relevant, which is flagged by few of our clients, i guess every solution needs a improvement nothing is perfect, but this is something which needs improvement.
What recommendations would you give to someone considering this product?
Simply go for it, it will help your Customer service team to grow.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
A proper marketing program.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
The number of messaging channels which Livechat integrates with, sets it apart from similar products. Aside from using Livechat to communicate with customers on our website, Livechat also integrates with the top social media platforms globally, making it easier to reach out to customers wherever they are.
What is your favorite aspect of this product?
I like Livechat's data summary provisions. As a team, we have relied on the chat reports provided in Livechat's data summary updates, to measure the strength and failings of our customer service team. Ensuring that we are able to continuously make team-improvement decisions based on data.
What do you dislike most about this product?
Considering the capabilities of Livechat, we have always ever had quality performance with Livechat. Therefore, I am unable to currently think about any negative experience with Livechat.
What recommendations would you give to someone considering this product?
In my experience, Livechat is more than an helpdesk.program and has become a key cornerstone of our inbound marketing mechanism.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Teams should seriously consider Livechat.
Likeliness to Recommend
What differentiates LiveChat HelpDesk from other similar products?
Livechats capabilities goes beyond what one expects to get from a standard helpdesk software and this I think is the standout point of Livechat for me. With Livechat, we are reaching our customers and sales prospects everywhere, beyond our website. Basically, Livechat has made it possible to reach customers on the apps they frequent the most ; WhatsApp, Facebook, Twitter and even via SMS.
What is your favorite aspect of this product?
Livechat provides insightful reports and analytics, that gives me a general overview of our engagement with customers and sales prospects. Both on our website and on every other social media platform, through which we have engaged customers.
What do you dislike most about this product?
For me, I absolutely love everything Livechat has offered my team.
What recommendations would you give to someone considering this product?
As far as customer engagement goes, Livechat is a software to seriously consider for teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
