What is LiveAgent?
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
96 Plan to Renew
4
Since last award
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Client's Interest First
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
API Integration
Social Features
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
Manos C.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jan 2024
Cheat but lack of features. Good for small orgs.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Easy to use and cheap.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
No updates on features and integrations
What recommendations would you give to someone considering this product?
Get something better if you are within budget
Pros
- Reliable
- Security Protects
- Enables Productivity
- Trustworthy
Cons
- Inhibits Innovation
- Charges for Enhancements
- Slower Product Innovation
Mattaparthi r.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Fantastic live support with equally knowledgeable
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
It Provides solutions for most frequent questions in its knowledge base which helps us to self support for the problem and we can also connect with the live support if still the problem didn't solved.
What is your favorite aspect of this product?
As it available in multi languages with multiple message channels where we can easily contact support from any kind of this channels and we can resolve the problem quickly.
What do you dislike most about this product?
Sometimes when we integrate live agent with our applications even though we don't use certain features it will be priced .
What recommendations would you give to someone considering this product?
It has a powerful capability of providing support and using its adaptable knowledge base and live support we can solve the problem quickly and easily. So choosing live agent for your organizational needs will improve your productivity faster.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Caring
gunda s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Best Live support and self support
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Other Support software's usually asks lot of questions to reach customer support but Live agent tracks your level of problem and if it is complex it helps by providing immediate live support .
What is your favorite aspect of this product?
It helps to provide live support so quickly and there knowledge base helps to solve the complex problems by ourselves.
What do you dislike most about this product?
At times it is difficult to get live support when it is out of business hours based on our region and also providing offline guide or support will really helpful.
What recommendations would you give to someone considering this product?
Live agent enables great customer interaction with live support and it provides services in many channels which helps customer to connect in any way that they are comfortable with.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service