What is Konami SYNKROS CMS?
Introducing SYNKROS, the most advanced casino management system ever devised. Connect with players like never before. Capture data in real time. Control your entire operation with complete confidence. SYNKROS offers pure marketing horsepower on top of the world’s most reliable database, enabling you to connect, capture and control. If you want to power up profits and get all aspects of your casino humming, SYNKROS is the answer.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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77 Likeliness to Recommend
88 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+60 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Konami SYNKROS CMS?
Pros
- Respectful
- Trustworthy
- Acts with Integrity
- Caring
Cons
- Under Delivered
- Less Generous
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobile Player Experience
Credit & Collections
Bonusing & Promotions
Gaming Analytics
Multi Site Support
Display Management
Marketing & Loyalty Management
Slot Floor Management
Cashless
Pit & Table Management
Cage & Vault
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Customization
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Konami SYNKROS CMS Reviews
Brandon B.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Oct 2021
"Intuitive and a good workhorse program!"
Likeliness to Recommend
What differentiates Konami SYNKROS CMS from other similar products?
I enjoy it's breath of systems and ways to collect data or implement guest related service functions such as Tournaments or Drawings. It is intuitive and it's service teams have always been able to help with any questions I've had. Overall I would say it's a good Customer Relationship program for a casino.
What is your favorite aspect of this product?
Specifically I would say how intuitive it is in terms of implementing Tournaments and Drawings. In addition, I particularly like the help options as they are expansive and easily accessible to the product user.
What do you dislike most about this product?
It's layout, perhaps this a bad criticism, but it's visual layout is boring and drab I think. It's very simplistic in terms of where tabs and individual inputs are laid out, but there a lot of them, and sometimes it can be hard to parse through tabs that relevant versus ones that aren't. Several functions have almost identical windows and do almost identical functions. So in my opinion I would condense many windows in order to help reduce the redundancy in different tabs.
What recommendations would you give to someone considering this product?
I would say if you want an easy to use incentive implementation software, Synkros is a good workhorse. I learned very quickly how to use it and it is very intuitive to use for even beginners.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alan K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2020
Control game floors with Konami SYNKROS CMS
Likeliness to Recommend
What differentiates Konami SYNKROS CMS from other similar products?
Konami SYNKROS CMS captures machine transactions by denominations, games among other assortments.
What is your favorite aspect of this product?
It is easy to ticket in and ticket out players with Konami SYNKROS CMS. It is also effective to tracl participation in games.
What do you dislike most about this product?
Konami SYNKROS CMS do not have an established mobile application.
What recommendations would you give to someone considering this product?
Consult other experienced users before trying Konami SYNKROS CMS
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
Aliyu S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2020
Extremely important product
Likeliness to Recommend
What differentiates Konami SYNKROS CMS from other similar products?
Konami SYNKROS CMS has good customer service and technical support. It's also have more offers and promotions than other similar products.
What is your favorite aspect of this product?
Fully integrated..
What do you dislike most about this product?
I am not sure if I dislike anything about this product.
What recommendations would you give to someone considering this product?
They should improve the quality of their products also make the products affordable.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Fair