Khoros Social Media Management

What differentiates Khoros Social Media Management from other similar products?

Khoros Marketing has helped us simplify everything when it comes to customer interaction and social media account management with little training requirements. Aesthetically it is excellent, makes it easy for new users to navigate and understand and speeds up the adoption of the platform in general. The reporting section is excellent; analytically it is powerful. Today it is fundamental in our decision making around marketing.

What is your favorite aspect of this product?

In my organization we started using Khoros to efficiently provide answers to our customers' queries on the various social platforms; organize, plan and publish content and perform analytics that can be critical in our decision making around marketing. Khoros has pretty good customization capabilities, the calendar view is attractive and I like that there is an approval process because content can be reviewed before being published, it's an excellent feature.

What do you dislike most about this product?

The only thing I find not very positive is that the campaign panels are so unintuitive to use, it hinders and slows down the users work sometimes.

What recommendations would you give to someone considering this product?

It is a unique platform when it comes to planning, organizing and publishing content in different social networks; it is easy to use; it has good user interface and if cost is affordable for small and medium businesses. Recommended.

What differentiates Khoros Social Media Management from other similar products?

the program is better than others because it offers many functions that are very helpful and also has good customer service.

What is your favorite aspect of this product?

The skills of structure and process that Khoros Marketing provides are among its most useful aspects. My team and I are able to get a comprehensive perspective of all of our messages across all of our platforms and accounts with the assistance of the calendar management tool.

What do you dislike most about this product?

At best, Khoros may be described as being sluggish. At the time of activation, the platform did not have the functionality that had been promised, and the available functionalities were severely lacking. For instance, the platform does not provide any features for publishing to social media, which is a significant shortcoming.

What recommendations would you give to someone considering this product?

Before going further with Khoros Marketing, we urge that you please ask questions tailored to your requirements and that you ensure you get straight answers to those queries.

What differentiates Khoros Social Media Management from other similar products?

Khoros provides us with a unified engagement hub, which gives the ability to manage engagement and support activity for different social media platform, and customer support channels from one single dashboard .Thus, providing us with a unified view of our performance across different channels of customer engagement.

What is your favorite aspect of this product?

Khoros provides us a presence on multiple platforms through which our customers potentially seek assistance - Whatsapp, Facebook messenger and even through short message service (sms).

What do you dislike most about this product?

Lack of support for more recent social media platform is a point of reservation for me and my team members. An example of a recent social media platform which Khoros does not yet support is Tik-tok.

What recommendations would you give to someone considering this product?

I have not encountered a better multi-channel engagement platform, better than Khoros. However, I do believe each organization has their unique needs , which may make Khoros suitable or unsuitable to their needs.