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Khoros

Khoros Social Media Management

7.9 / 10
Category

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

83 Likeliness to Recommend

Down 1
Since last award

96 Plan to Renew

Down 4
Since last award

87 Satisfaction of Cost Relative to Value

Down 4
Since last award


Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 83

Social Moderation and Workflow Management

85

Social Media Channel Integration Outbound

85

Social Post Archival

85

Social Response Management

84

Social Asset Management

83

Sentiment Analysis

83

Campaign Execution

83

Trend Analysis

82

Dashboards and Visualization

82

Social Media Channel Integration Inbound

80

Contextual Analysis

79

Vendor Capability Ratings

Average 81

Quality of Features

96

Ease of Customization

92

Ease of Implementation

91

Product Strategy and Rate of Improvement

91

Ease of Data Integration

88

Ease of IT Administration

88

Usability and Intuitiveness

88

Availability and Quality of Training

87

Breadth of Features

87

Vendor Support

83

Business Value Created

82

Khoros Social Media Management Reviews

Adam P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2023

Quality product, but at a cost.

Likeliness to Recommend

6 / 10

What differentiates Khoros Social Media Management from other similar products?

It has an array of features that aren’t offered by other similar marketing tools.

What is your favorite aspect of this product?

The social media analytics feature.

What do you dislike most about this product?

The price.

What recommendations would you give to someone considering this product?

Reduce the cost and provide better, more attentive customer service.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Cons

  • Less Generous
  • Under Delivered

Hanna P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2023

Good choice for larger organizations.

Likeliness to Recommend

7 / 10

What differentiates Khoros Social Media Management from other similar products?

Khoros provides strong workflow and approval management for larger organizations. The channel integration and reliability is strong. Social listening and sentiment analysis are also good features.

What is your favorite aspect of this product?

Workflow/approval management, calendar views, tagging/categorizing posts for filtering

What do you dislike most about this product?

Feels a bit behind in cost to features available

What recommendations would you give to someone considering this product?

If your are a larger organization with complex approvals, many stakeholders and/or contributors to your social program this is a good choice.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Cons

  • Charges for Enhancements
  • Less Friendly Negotiation
  • Leverages Incumbent Status

Stacey r.

  • Role: Public Sector
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

THE BEST SOCIAL MEDIA MANAGER EVER"

Likeliness to Recommend

9 / 10

What differentiates Khoros Social Media Management from other similar products?

Khoros is user friendly and easy to use,it has a number of features that enables us to manage our social media accounts in one platform, it is also fast in obtaining data and linking to social media accounts

What is your favorite aspect of this product?

The fact that khoros is made to be user friendly and interactive is my favorite aspect, navigations through the software are simple and easy to understand

What do you dislike most about this product?

I fully like this software and I don't have anything I could dislike about it

What recommendations would you give to someone considering this product?

Khoros is the best,it is simple to use and manage and it servers your interests right,GO FOR IT!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Inspires Innovation

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