What is Keap?
Ditch the spreadsheet with Keap’s client management system. House all your client activity and communications in one place. Let Keap’s client management software handle the follow-up, update your client records, and get you paid, while you focus on providing great service.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Trustworthy
- Friendly Negotiation
- Reliable
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recommended Best Action
Customer Journey Modelling
Email Marketing Automation
Marketing Asset Management
Mobile Marketing Management
Marketing Project Management
Social Media Marketing Management
Marketing Analytics
Opportunity Pipeline Tracking
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Keap Reviews
Dannirys U.
- Role: Information Technology
- Industry: Engineering
- Involvement: Initial Implementation
Submitted Nov 2022
Keap is a solid CRM with everything you need
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is a very complete tool that manages and improves communications with customers and potential customers, it integrates with our phone and several other applications that we use, it has many personalized reports that provide us with valuable information.
What is your favorite aspect of this product?
We like that it has the ability to Custom Reports, it allows us to automate almost all customer interactions, it tracks potential customers, it allows us to run automated Marketing Campaigns, the easy-to-use task management allows us to trigger different automations depending on the objective of task completion.
What do you dislike most about this product?
the campaign module is a bit complex and it takes time to learn things, add email formatting, add more templates.
What recommendations would you give to someone considering this product?
Its unique Campaign Builder provides an easy visualization for your automation and helps you know what questions to ask support if needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jennifer H.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
Keap is a helpful tool for coordinating sales
Likeliness to Recommend
What differentiates Keap from other similar products?
My entire company now uses Keap. We are able to manage our pipelines, communicate more efficiently through campaigns, and broadcast to and organize our client database by using tags and groups. It has helped us streamline our connection with leads and clients through the use of campaigns, made it easier to provide quotations for large groups of people with the use of targeted broadcasts, and eliminated a lot of wasted time thanks to the use of answer templates.
What is your favorite aspect of this product?
To the point where it is now fundamental to our method of assisting clients, we can't imagine doing without it. After evaluating their current business software, we identify any superfluous or costly programs and help them transition to Keap in their place. Using Keap, we can assist them in transforming their mentalized business strategy and procedures into repeatable, standardized processes that benefit both their customers and their bottom line.
What do you dislike most about this product?
We need more control over how the appointment tool handles availability settings. Despite this, I can easily maintain my current workflow by use KEAP in tandem with other systems thanks to the numerous accessible integrations.
What recommendations would you give to someone considering this product?
By assisting them in automating and efficiently following up on tasks, Keap allows them to free themselves from the endless to-do list. We also demonstrate how to utilize Keap's task list to keep track of non-automatable jobs and keep an eye on approaching due dates.
Pros
- Helps Innovate
- Performance Enhancing
- Saves Time
- Continually Improving Product
Feastre L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Keap, your help to success
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap envisions itself in favoring entrepreneurs to succeed. With sales and marketing automation, along with its crm, customers can create skills designed to enhance while making the most of their working hours. Keap is designed to enable users to take control of the disorganization in their business.
What is your favorite aspect of this product?
The capabilities of this software are great. Once you understand how it works, you can do amazing things for your business. It's effectively a great tool for automations that can mediate across multiple channels and online, offline. When it works well, it's super effective.
What do you dislike most about this product?
It essentially has no pipeline direction. The only conflict with the software is that it is a beast of features and I can easily get lost in the minefield. To fully utilize the project properties, it requires a representative time commitment to study each module and instrument.
What recommendations would you give to someone considering this product?
Keap is an all-in-one marketing and sales automation and crm platform designed to grow your business. With Keap, you will be able to easily capture, organize, track and provision all your leads to increase sales and revenue.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features