JumpCloud Customer Reviews 2024

JumpCloud

8.1 /10

What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

92 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Security Protects

Feature Ratings

Average 84

Privileged Account Discovery

100

Access Control

100

Integration with Helpdesk Apps

PAM as a Service Option (PAMaaS)

IP address Restrictions

Service Account Governance (SAG)

Live Session Monitoring

Forensic Investigation Capability

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Behavioural Analytics

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

JumpCloud Reviews

Matt U.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Great, ever evolving product

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Combination of identity management, authentication, and mobile device management

What is your favorite aspect of this product?

SSO and identity management

What do you dislike most about this product?

Some features on certain Linux distributions are lacking

What recommendations would you give to someone considering this product?

Great to move away from active directory.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Steven C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use, but takes a little bit to ramp up

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

The customer service is top notch

What is your favorite aspect of this product?

Once you are acquainted in the software, its possibilities are endless and really easy to set up

What do you dislike most about this product?

The pricepoint is a bit steep

What recommendations would you give to someone considering this product?

If price is not a factor, this product is your best bet!

Pros

Trustworthy
Efficient Service
Respectful
Fair

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Grant W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

A pretty good cloud product

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

Jumpcloud seems to be a good disruptive software product in the cloud.

What is your favorite aspect of this product?

I like the simple interface where everything is easy to find

What do you dislike most about this product?

I do not like that there quite a lot of limitations on what you can do.

What recommendations would you give to someone considering this product?

I would recommend that anyone in the IT business take a look at this cloud product and see for themselves.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Effective Service
Less Inspiring
Vendor's Interest First

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

IP address Restrictions Implement IP address restrictions to the PAM console.

Service Account Governance (SAG) PAM tool can manage service accounts effectively.

Live Session Monitoring Records session for audit purposes.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Privileged Behavioural Analytics Utilises machine learning technology/algorithms to analyze the behavior of privileged accounts to create baseline behaviours for privileged accounts.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Matt U.

Great, ever evolving product

Likeliness to Recommend

Pros

Steven C.

Easy to use, but takes a little bit to ramp up

Likeliness to Recommend

Pros

Cons

Grant W.

A pretty good cloud product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Privileged Account Discovery

Access Control

Integration with Helpdesk Apps

PAM as a Service Option (PAMaaS)

IP address Restrictions

Service Account Governance (SAG)

Live Session Monitoring

Forensic Investigation Capability

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Behavioural Analytics

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization