Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.2 /10
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Agile Work Management

86

Bug Tracking & Issue Mgmt

84

Workflow Management

84

Analytics and Reporting

83

Resource Planning

82

ALM Integration

82

Traceability

81

Automation

81

Artifact Management

81

Managed Artifact Repository

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Quality of Features

83

Breadth of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Availability and Quality of Training

81

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Cindy M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Senior Director Marketing

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In conclusion, Jira is an effective software for managing projects. It's great for organizing projects and monitoring problems, and the workflow features are important for keeping track of and resolving any problems that arise. Teams that want more sophisticated capabilities, however, will have to subscribe to a subscription plan.

What is your favorite aspect of this product?

JIRA's many helpful features include the ability to handle issues, create tasks automatically, organize backlogs, and much more. The enormous amount of work that can be handled by this program while still producing reports for upper management is what makes it so appealing. An attentive support staff is there to answer any questions you may have, so integrating it into your system is a breeze.

What do you dislike most about this product?

Sometimes, Jira's steep learning curve and complicated user interface might be off-putting for new users and delay their adoption of the software. I also don't like that it's often sluggish and glitchy, which makes it difficult to get things done and reduces productivity.

What recommendations would you give to someone considering this product?

If you need to provide immediate assistance to users or customers, either personally or via the use of bespoke bots you may put up, Intercome is an excellent choice. Organizations that anticipate a significant increase in email traffic might take use of specialized bots to handle the influx. Help articles written in Intercom may turn users into raving fans of your product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayur J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Best tool for Agile Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

1. Very cost-effective. 2. Easy to use and implement. 3. Provides Many features which help to deliver products faster. 4. Provides automation which we can use and automate certain things.

What is your favorite aspect of this product?

Automation for Jira

What do you dislike most about this product?

Not as such

What recommendations would you give to someone considering this product?

As compare to other I would strongly suggest to use this project and it also offers free trial take it and use it

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Continually Improving Product

Diego P.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Extremely flexible and reliable tool for PM

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The flexibility they provide is amazing, at some point it become very complex to use and understand all the customizable features but actually you only need to dig in this world when you have specific needs, so you can jump and learn to set up what you need, otherwise with the basic configuration is more than enough

What is your favorite aspect of this product?

The flexibility in the customization and the marketplace, even if JIRA does not provide the solution of your problems, in the marketplace you can find plugins or add-ons that help to cover your needs

What do you dislike most about this product?

The many sections that exist to access the setup of the accounts, there is like profile settings, organization settings, billing settings, is not very consistent, sometimes to find something is really hard because the lack of clarity in this aspect

What recommendations would you give to someone considering this product?

it is an amazing product for product and software development and project management, easy to use, extremely flexible and customizable. Big community to help in your issues.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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