Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

85

Workflow Management

84

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

81

Resource Planning

81

Traceability

81

ALM Integration

81

Automation

80

Artifact Management

80

Managed Artifact Repository

79

Visual Analysis Design

79

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Ease of Data Integration

81

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Aakash S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Best in class project management software,

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is very mature product which provides multiple integration options for code repository management and documentation management. The Atlassian ecosystem is very robust for project management.

What is your favorite aspect of this product?

Clean interface and the available integration options and feature for productivity.

What do you dislike most about this product?

There is nothing I don't like about this software.

What recommendations would you give to someone considering this product?

This is a very robust software which provides a lot of features. For early stage team some learning is required to utilize this for the fullest.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Roshan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Fantastic management tool for IT organisations

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Customization and Flexibility: Jira is highly customizable, allowing users to adapt it to various project management and workflow needs. Users can create custom issue types, workflows, fields, and screens, making it suitable for a wide range of industries and use cases. Integration Ecosystem: Jira seamlessly integrates with a vast ecosystem of Atlassian and third-party apps and plugins. This integration capability extends its functionality and allows users to connect Jira with other tools they use in their workflow, such as Confluence, Bitbucket, Slack, and more. Scalability:

What is your favorite aspect of this product?

Agile Boards: Jira's agile boards are a game-changer for teams that follow agile practices. Whether you prefer Scrum boards for sprint planning or Kanban boards for continuous flow, Jira has you covered. 2. Customizable Workflows: One size doesn't fit all in project management, and that's where Jira excels. It allows teams to create and customize workflows that perfectly match their unique processes. Whether your workflow is simple or complex, Jira's flexibility can accommodate it.

What recommendations would you give to someone considering this product?

Understand Your Needs: Start by clearly defining your project management or issue tracking requirements. Understand the size of your team, the complexity of your projects, and the specific workflows you need to support. Explore Pricing Options: Jira offers various pricing plans, including free and paid options. Evaluate your budget and choose the plan that aligns with your organization's size and needs. Start with Agile Basics: If you're new to agile methodologies, begin with the basics. Familiarize yourself with Scrum or Kanban principles and understand how Jira supports agile project management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ankit k.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Not the best in todays market

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out due to its flexibility, robust issue tracking, and extensive customization options, making it highly adaptable for various industries and workflows. Additionally, its integration with Atlassian's suite of tools and a vast marketplace of add-ons enhances its capabilities, fostering effective project management and team collaboration.

What do you dislike most about this product?

the cost of licensing and add-ons can become a concern for smaller teams or organizations with limited budgets. It's important to assess these factors and plan accordingly when considering Jira.

What recommendations would you give to someone considering this product?

Assess Needs: Carefully evaluate your project management and issue tracking requirements to ensure Jira is the right fit for your team or organization. Training and Support: Invest in training for users and administrators to maximize the benefits of Jira. Utilize Atlassian's support resources and community for assistance. Customization and Scaling: Leverage Jira's customization capabilities to tailor it to your workflows, but avoid over-complexity. Plan for scalability to accommodate future growth and evolving needs.

Pros

  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Caring

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