What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agile Work Management
Bug Tracking & Issue Mgmt
Workflow Management
Analytics and Reporting
Resource Planning
ALM Integration
Traceability
Artifact Management
Managed Artifact Repository
Automation
Visual Analysis Design
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
Matthew O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2025
Jira — Adaptable workflows for the Analytics Team
Likeliness to Recommend
What differentiates Jira from other similar products?
My hospital’s analytics team uses several project tools, but Jira stands out since it adapts to complex healthcare projects. While other platforms feel like basic task boards, Jira lets us design workflows that mirror how doctors, IT, and data scientists actually collaborate. I like that I can customize issue types and fields to fit specific needs, whether for patient data analysis or clinical research tracking. Unlike competitors, it doesn’t just record tasks—it provides full traceability. Every adjustment, discussion, and outcome is logged, which is essential in a hospital environment where accountability and clarity matter even as speed.
What is your favorite aspect of this product?
What resonates the most about Jira for me is its flexibility in shaping workflows. In the hospital, no two projects look the same — sometimes we’re analyzing patient outcomes, other times we’re managing data pipelines with IT. Jira allows me to design processes that match each scenario instead of forcing us into a rigid structure. That adaptability makes collaboration smoother across clinical, technical, and administrative teams.
What do you dislike most about this product?
I’d like for Jira to improve its usability for non-technical staff. In the hospital, clinicians or administrators sometimes find the interface overwhelming with too many options and settings. A simplified, healthcare-friendly view—focused on essentials—would make adoption easier and reduce the training burden.
What recommendations would you give to someone considering this product?
I suggest you think of Jira as a giant whiteboard that never gets messy, but with superpowers. For anyone planning to use it in a hospital or healthcare setting, my advice is: don’t dive in headfirst with every feature turned on. Start with a simple board, keep the workflow clear, and then gradually layer in the advanced options. Involve your team early—clinicians, administrators, IT—so the setup reflects how they actually work, not just what looks good on paper. Use labels and custom fields wisely; they’ll save you hours later. And most importantly, treat Jira as a living system—tweak it regularly as your projects evolve. It is as dynamic!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ashoo J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2025
Reliable Tool for Agile Project Management
Likeliness to Recommend
What differentiates Jira from other similar products?
Due to its strong customization options and deep support for Agile methodologies like Kanban.
What is your favorite aspect of this product?
Customizable workflows and boards.
What do you dislike most about this product?
Sometimes feels overly complex and overwhelming, there should be something like light mode which is less cluttered.
What recommendations would you give to someone considering this product?
Start with clear use cases and train your team in advance. Assign an Admin.
Pros
- Reliable
- Enables Productivity
- Respectful
- Security Protects
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Samson A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Powerful Project Management Tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Highly Customizable Workflows Built for Agile Teams Strong Developer Tool Integrations
What is your favorite aspect of this product?
My favorite aspect of Jira is its flexibility and ability to customize workflows to match almost any team's process. Whether you're managing software sprints, marketing campaigns, or customer support, Jira lets you define your own issue types, statuses, automation rules, and permissions—making it incredibly adaptable for teams of all kinds.
What do you dislike most about this product?
I dislike that it can be to complex for creative workflows and wish it was as seamless as development workflows. This would help bring everyone together as it works so well for our Dev. Team however it's not used by everyone in Marketing
What recommendations would you give to someone considering this product?
Start small and customize gradually. Jira is powerful but can feel complex at first—so begin with basic workflows, learn how issues and boards work, and then add custom fields, automations, and reports as your team gets comfortable. Also, involve both technical and non-technical team members to make sure it fits everyone’s needs.
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Caring
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