Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Bug Tracking & Issue Mgmt

84

Workflow Management

84

Analytics and Reporting

83

Resource Planning

82

ALM Integration

82

Traceability

82

Artifact Management

81

Managed Artifact Repository

81

Automation

81

Visual Analysis Design

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Breadth of Features

83

Quality of Features

83

Ease of IT Administration

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Usability and Intuitiveness

80

Vendor Support

80

Jira Reviews

Matthew O.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Jira — Adaptable workflows for the Analytics Team

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

My hospital’s analytics team uses several project tools, but Jira stands out since it adapts to complex healthcare projects. While other platforms feel like basic task boards, Jira lets us design workflows that mirror how doctors, IT, and data scientists actually collaborate. I like that I can customize issue types and fields to fit specific needs, whether for patient data analysis or clinical research tracking. Unlike competitors, it doesn’t just record tasks—it provides full traceability. Every adjustment, discussion, and outcome is logged, which is essential in a hospital environment where accountability and clarity matter even as speed.

What is your favorite aspect of this product?

What resonates the most about Jira for me is its flexibility in shaping workflows. In the hospital, no two projects look the same — sometimes we’re analyzing patient outcomes, other times we’re managing data pipelines with IT. Jira allows me to design processes that match each scenario instead of forcing us into a rigid structure. That adaptability makes collaboration smoother across clinical, technical, and administrative teams.

What do you dislike most about this product?

I’d like for Jira to improve its usability for non-technical staff. In the hospital, clinicians or administrators sometimes find the interface overwhelming with too many options and settings. A simplified, healthcare-friendly view—focused on essentials—would make adoption easier and reduce the training burden.

What recommendations would you give to someone considering this product?

I suggest you think of Jira as a giant whiteboard that never gets messy, but with superpowers. For anyone planning to use it in a hospital or healthcare setting, my advice is: don’t dive in headfirst with every feature turned on. Start with a simple board, keep the workflow clear, and then gradually layer in the advanced options. Involve your team early—clinicians, administrators, IT—so the setup reflects how they actually work, not just what looks good on paper. Use labels and custom fields wisely; they’ll save you hours later. And most importantly, treat Jira as a living system—tweak it regularly as your projects evolve. It is as dynamic!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ashoo J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2025

Reliable Tool for Agile Project Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Due to its strong customization options and deep support for Agile methodologies like Kanban.

What is your favorite aspect of this product?

Customizable workflows and boards.

What do you dislike most about this product?

Sometimes feels overly complex and overwhelming, there should be something like light mode which is less cluttered.

What recommendations would you give to someone considering this product?

Start with clear use cases and train your team in advance. Assign an Admin.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Security Protects

Samson A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Highly Customizable Workflows Built for Agile Teams Strong Developer Tool Integrations

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and ability to customize workflows to match almost any team's process. Whether you're managing software sprints, marketing campaigns, or customer support, Jira lets you define your own issue types, statuses, automation rules, and permissions—making it incredibly adaptable for teams of all kinds.

What do you dislike most about this product?

I dislike that it can be to complex for creative workflows and wish it was as seamless as development workflows. This would help bring everyone together as it works so well for our Dev. Team however it's not used by everyone in Marketing

What recommendations would you give to someone considering this product?

Start small and customize gradually. Jira is powerful but can feel complex at first—so begin with basic workflows, learn how issues and boards work, and then add custom fields, automations, and reports as your team gets comfortable. Also, involve both technical and non-technical team members to make sure it fits everyone’s needs.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

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