Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Project Invoicing and Accounting Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Dennis M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

My overall experience with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I like Jira because it is highly scalable for both small teams and and large enterprises. I like how it provides strong workflow customization , task tracking and reporting capabilities that help us stay organized and productive.

What is your favorite aspect of this product?

Jira helps us manage deadlines, priorities and workloads effectively. I also like how it supports better decision making with real-time reporting and insights.

What do you dislike most about this product?

Jira has been very useful and I don't have anything negative to say about it.

What recommendations would you give to someone considering this product?

Jira is great, cost-effective and user-friendly. I highly recommend it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Mohit S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2026

Feature rich PM tool for scaling organisations!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike other tools, there are quite a features which were helpful for us : - Native scrum and kanban boards to keep the track - Sprint planning, backlog grooming and story points - It also provides strong support for epics, versions and releases

What is your favorite aspect of this product?

My favourite aspect is how it allows teams to design processes that match exactly how they work, whether it is a simple task flow or a complex multi stage development lifecycle. From custom statuses and fields to automation rules, It adapts to your workflow rather than forcing you to adapt to the tool.

What do you dislike most about this product?

It has steep learning curve because of its complexity. For a new user especialy non technical ones, jira can be a bit overwhelming. From setting up workflows, understanding issue types and navigating the interface often requires time and training. In short, it is incredibly powerful, but it is complex which makes it difficult to learn, manage and use effectively for a non tech person.

What recommendations would you give to someone considering this product?

Start simple and then scale later. Dont try to use every feature all together in a single day. It will confuse you and can create errors later on. Also invest in proper onboarding and training and dont skip it because of over confidence.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Commodity Features

Aniket B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

Good Project management tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from similar tools due to its highly customizable workflows, allowing teams to adapt it to different business and project requirements. It offers strong integration capabilities with development tools like Git and CI/CD systems, making it ideal for technical teams. Jira is specifically designed for Agile, Scrum, and DevOps environments, providing powerful issue and project tracking features. It is also highly scalable, supporting both small teams and large enterprises, and has an extensive marketplace with numerous plugins for additional functionality.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility in customizing workflows and processes. It allows teams to tailor the tool exactly to their needs, whether for Agile project management, bug tracking, or general task management, making it highly adaptable across different use cases.

What do you dislike most about this product?

While Jira is highly powerful, some aspects can be seen as areas for improvement. Its extensive features and customization options may require a learning curve for new users, but this also reflects its flexibility. The setup and configuration can take time initially, which ensures that workflows are well-structured and tailored. In larger projects, the system may feel heavy at times, though this is often due to the wide range of functionalities and integrations it supports.

What recommendations would you give to someone considering this product?

If you are considering Jira, start with simple workflows, avoid over-customization, and gradually adapt it to your team’s needs. Provide basic training and use automation to improve efficiency.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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