Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

84

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Project Invoicing and Accounting Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Siya R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Reliable platform for Agile team management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

What differentiates it is the flexibility to customize workflows, issue types, permissions, and automation rules based on team needs.

What is your favorite aspect of this product?

I appreciate the seamless integration with development tools and other Atlassian products.

What do you dislike most about this product?

There is a learning curve when setting up workflows, automations, and permissions properly.

What recommendations would you give to someone considering this product?

Take advantage of integrations with tools like Confluence and Bitbucket, but avoid adding unnecessary plugins that can complicate workflows.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Reliable
  • Vendor's Interest First

Riddhi B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Makes teamwork easier

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I found different about Jira is that it helped keep everyone on the same page without needing so many status meetings. Most of the time, I could open a board and quickly see what was in progress, what was blocked, and what had already been completed. It made teamwork feel more organized and reduced a lot of the back and forth communication that usually happens during projects.

What is your favorite aspect of this product?

What I like most is that Jira gives me a record of why something was done, not just what was done. There have been plenty of times when I needed to revisit an old task, and being able to see the discussions, decisions, and updates in one place saved me from having to ask around for context. That history becomes surprisingly valuable as projects get bigger and more people get involved.

What do you dislike most about this product?

One thing I don’t like is that it is easy for a project to become cluttered over time. As more tickets, labels, and workflows get added, finding the information you actually need can take longer than it should. I have seen projects where people spent more effort managing the process in Jira than working on the task itself.

What recommendations would you give to someone considering this product?

I will recommend spending a few weeks using Jira before making major customizations. I have seen teams invest a lot of time designing the perfect workflow only to realize later that their actual way of working was different. Starting simple helped us understand what we really needed, and the tool ended up supporting the team much better because the process evolved naturally instead of being forced from the start.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

James H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2026

Great essential tool for SaaS product and engineer

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to use, industry standard so little training need for new team members

What is your favorite aspect of this product?

Backlog management and Sprint Management for delivery of product and engineering teams

What do you dislike most about this product?

Not much, I think there are a few features missing from their mobile app that would be handy but not critical

What recommendations would you give to someone considering this product?

Sign up for the trial version with limited users, also join some of the community groups and training, it can be easy to use but highly configurable. And make sure you consider integrations, for GitHub, Slack, etc they will stream line your processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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