In Partnership With SelectHub
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
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Jira Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Project Invoicing and Accounting Integration
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
Siya R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
Reliable platform for Agile team management
Likeliness to Recommend
What differentiates Jira from other similar products?
What differentiates it is the flexibility to customize workflows, issue types, permissions, and automation rules based on team needs.
What is your favorite aspect of this product?
I appreciate the seamless integration with development tools and other Atlassian products.
What do you dislike most about this product?
There is a learning curve when setting up workflows, automations, and permissions properly.
What recommendations would you give to someone considering this product?
Take advantage of integrations with tools like Confluence and Bitbucket, but avoid adding unnecessary plugins that can complicate workflows.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Less Reliable
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Riddhi B.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2026
Makes teamwork easier
Likeliness to Recommend
What differentiates Jira from other similar products?
What I found different about Jira is that it helped keep everyone on the same page without needing so many status meetings. Most of the time, I could open a board and quickly see what was in progress, what was blocked, and what had already been completed. It made teamwork feel more organized and reduced a lot of the back and forth communication that usually happens during projects.
What is your favorite aspect of this product?
What I like most is that Jira gives me a record of why something was done, not just what was done. There have been plenty of times when I needed to revisit an old task, and being able to see the discussions, decisions, and updates in one place saved me from having to ask around for context. That history becomes surprisingly valuable as projects get bigger and more people get involved.
What do you dislike most about this product?
One thing I don’t like is that it is easy for a project to become cluttered over time. As more tickets, labels, and workflows get added, finding the information you actually need can take longer than it should. I have seen projects where people spent more effort managing the process in Jira than working on the task itself.
What recommendations would you give to someone considering this product?
I will recommend spending a few weeks using Jira before making major customizations. I have seen teams invest a lot of time designing the perfect workflow only to realize later that their actual way of working was different. Starting simple helped us understand what we really needed, and the tool ended up supporting the team much better because the process evolved naturally instead of being forced from the start.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
James H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2026
Great essential tool for SaaS product and engineer
Likeliness to Recommend
What differentiates Jira from other similar products?
Easy to use, industry standard so little training need for new team members
What is your favorite aspect of this product?
Backlog management and Sprint Management for delivery of product and engineering teams
What do you dislike most about this product?
Not much, I think there are a few features missing from their mobile app that would be handy but not critical
What recommendations would you give to someone considering this product?
Sign up for the trial version with limited users, also join some of the community groups and training, it can be easy to use but highly configurable. And make sure you consider integrations, for GitHub, Slack, etc they will stream line your processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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