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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

564 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

0 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Carolina S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Efficient and professional skills

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This is one of the productivity tools that could easily be one of the most efficient, because it allows customers to analyze to provide more specific products to their needs, it is a tool that, unlike another, allows everything related to product management, being Established as an indispensable tool for sales and even marketing professionals

What is your favorite aspect of this product?

I particularly like its ability to identify current trends, something that saves time on investigations, offering the possibility of focusing the strategies in a more efficient way in the projects, in addition to the comments and votes of the clients, everything is found in one place

What do you dislike most about this product?

There are no operations so far that have been inefficient, I like this system

What recommendations would you give to someone considering this product?

It is a tool that can easily scale to be one of the most required in organizations as well as in product management functions due to its efficiency.

Pros

Continually Improving Product
Reliable
Effective Service
Caring

Lisa S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Has more features than say Wrike

What is your favorite aspect of this product?

Ability to see tasks and prioritisation as well as what other people are working on

What do you dislike most about this product?

UI and UX can be better -- can be more intuitive and seamless navigation

What recommendations would you give to someone considering this product?

Depends on the industry

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Megan M.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Jira is a very useful and valuable tool.

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira is unique among software because it helps businesses improve their project management procedures and workflows, increase team engagement and communication, and more accurately track and report on performance.

What is your favorite aspect of this product?

Jira's biggest strength is the breadth and depth of its feature set, as well as its adaptability to your team's particular needs. Jira is a comprehensive project management tool that allows users to create user stories, tasks, and subtasks, plan sprints, and delegate work to team members. In addition, the application offers a wide variety of dashboards and visualizations for tracking your project's progress in real time. Using this function saves time and makes it easier to solve problems.

What do you dislike most about this product?

Particularly for inexperienced teams, the initial setup process can be a maze of moving parts. Jira's strong functionality is complemented by some more advanced capabilities that may call for technical knowledge.

What recommendations would you give to someone considering this product?

Jira is excellent for tracking the progress of a project in real-time, which is why I advocate for its use. Members of the team can then make educated judgments and maximize their productivity as a result.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Carolina S.

Efficient and professional skills

Likeliness to Recommend

Pros

Lisa S.

Great product

Likeliness to Recommend

Pros

Megan M.

Jira is a very useful and valuable tool.

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support