Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

Release Planning

83

User Needs Management

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

81

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Sumit V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Software Management Master

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It is very useful to manage all the tickets and Change request , it keeps track of the logged hours and tracking of the application is very easy in JIRA

What is your favorite aspect of this product?

As a user i feel very helpful when JIRA allows me to clone the tickets, i do not have to do the manual work every time. JIRA is very helpful in cloning and managing tickets

What do you dislike most about this product?

Sometime when we clone the tickets it take the by default name as wrong . we should enhance the product so that it should clone the ticket with some unique sensible name.

What recommendations would you give to someone considering this product?

If someone is developing any application and wants to keep track of defects and tickets then this is the best tool so far available in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos Alberto P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Jira represented a more robust and effective

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It has a number of important tools that allow it to stand out from the competition, altissan thought of taking the business by storm and it did it very well, conffluence is one of the best tools for uploading documentation and represents a huge advance in project management of technology

What is your favorite aspect of this product?

What I like most about Jira is the possibility of effectively tracking tasks as they are being carried out, and this becomes evident in our records.

What do you dislike most about this product?

I can say little or nothing that I don't like Jira, it is a versatile tool, the only thing that may cost is the learning curve, but other than that, nothing negative to say

What recommendations would you give to someone considering this product?

Carry out staff training that allows them to assume the tool with some knowledge and thus the management through it is easier

Pros

  • Reliable
  • Unique Features
  • Inspires Innovation
  • Fair

Nicholas G. P.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Effective software for project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We mostly use Jira for sprint delivery; we plan our sprint and put up the tasks that we will pick in the sprint, and then we determine the task in Jira, and we can see which individual is working on which job, which really improves sprint delivery time. It is more beneficial in business forms as the organization can track the entire purpose and work of employees by using some form of SQL queries and is easy to understand. We frequently use it to assign internal reports, escalate issues to the appropriate person or team, and stay much more organized than an old spreadsheet.

What is your favorite aspect of this product?

It has boards that help a lot while providing maximum performance in the shortest amount of time, where people can see the progress of the sprint and take the next job and see what's left, and one of my favorite features is that if you write the problem somewhere in the environment, it will turn it into a link that will redirect you to the problem. Jira is a sophisticated project management tool that is presently used by the majority of firms. Using Jira, we can track what features are currently being implemented in the company. Also, the project leader or manager assigns the work to the developer, and the developer may track that.

What do you dislike most about this product?

My only concern with Jira is that it is difficult to make automations and integrate Jira with other tools. One thing is that it may be simpler to use when there are more tickets, but it may be difficult to search up the problem and identify the task number and you can't more easily recognize.

What recommendations would you give to someone considering this product?

Anyone working on projects should give it a shot at least once; it is presently the greatest software in its category; there are no other options to manage projects and track faults as well as Jira. Jira is more beneficial for the business and its workers to keep track of the tasks assigned by management, and it is simple to assign and remark on whatever they have for the problem in the tasks and many methods.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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