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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

549 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Shivam A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Amazing tool for team Collaboration

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The ability to create in-depth product roadmaps as well as the easy to use interface are the features which differentiate Jira from others.

What is your favorite aspect of this product?

The favorite aspect about Jira is that the software provides customizable workflows and allows for seamless team collaboration. It allows us to enhance our productivity by monitoring all the tasks allotted to teammates and ensure that the product roadmap is being followed rigorously.

What do you dislike most about this product?

Nothing much to dislike

What recommendations would you give to someone considering this product?

Just go with it!

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Deepika T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Integration Capabilities Issue Tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

1.Community and Ecosystem 2. Versatility Across Industries 3. Scalability 4. Powerful Reporting and Analytics 5. Wide Range of Integrations 6. Strong Agile Support 7. Customization and Flexibility

What do you dislike most about this product?

1. Complexity for Small Teams 2. Interface Changes 3. License Costs 4. Resource Intensiveness 5. Learning Curve

What recommendations would you give to someone considering this product?

Overall its a good product for project managements' as it has agile methodology.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Suzun K.

Role: Consultant
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Jira Has Potential If.....

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Deep potential if set up correctly out of the box, there is no going back if not

What is your favorite aspect of this product?

Workflow management Ticket Management Roadmaps Milestones Agile

What do you dislike most about this product?

Reporting and Dashboarding is highly dysfunctional and behind the curve

What recommendations would you give to someone considering this product?

Compare to Smartsheet first if the output you want high level, quality reporting

Pros

Enables Productivity
Includes Product Enhancements
Security Protects
Helps Innovate

Cons

Less Performance Enhancing
Commodity Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Shivam A.

Amazing tool for team Collaboration

Likeliness to Recommend

Pros

Deepika T.

Integration Capabilities Issue Tracking

Likeliness to Recommend

Pros

Suzun K.

Jira Has Potential If.....

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support