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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

549 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Product Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Gustavo Antonio O.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Great tool for application development.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It gives me a fantastic interface that makes it easy for me to manage all of the software and programs in one location, as well as to generate creative projects and oversee all of my staff.

What is your favorite aspect of this product?

I enjoy that I can easily view all of my work and arrange jobs. It also provides me with ready-made spreadsheets that adjust to my workflow, and I can keep track of errors to create flawless software.

What do you dislike most about this product?

Nothing bothers me; I can integrate it with Slack, Microsoft Teams, and other programs. My apps can be developed and managed with the help of DevOps templates.

What recommendations would you give to someone considering this product?

For huge teams working on IT tool development assignments, I would suggest it. All of its tools improve teamwork and let us work as quickly and efficiently as possible.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Vineet C.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

The Powerhouse Project Management Tool for Agile

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Tailored for Agile methodologies: Built specifically for Agile software development, Jira offers features like Kanban boards, sprints, burndown charts, and backlog management, making it a preferred choice for agile teams. Customization powerhouse: Jira boasts extensive customization options with workflows, fields, screens, and integrations, allowing teams to adapt the platform to their unique needs and processes. Integration ecosystem: With a vast marketplace of add-ons and seamless integration with other Atlassian products like Confluence and Bitbucket, Jira fosters a connected and efficient workflow.

What do you dislike most about this product?

Steep learning curve: Jira offers a wide range of features and customization options, which can be overwhelming for new users or those unfamiliar with Agile methodologies. Mastering the platform can take time and effort, leading to some initial frustration. Complexity for simple projects: For straightforward projects without complex workflows or extensive customization needs, Jira's feature-rich environment might be overkill. Some users find it more cumbersome than simpler project management tools for basic tasks.

What recommendations would you give to someone considering this product?

Methodology: If you use Agile methodologies (Kanban, Scrum), Jira is built specifically for you. Consider your team's experience with Agile and comfort level with its concepts. Project complexity: For simple projects, Jira's features might be overwhelming. Assess the level of customization and integration you need. Team size and budget: Free plans exist, but advanced features require paid plans. Consider team size and budget constraints. Technical expertise: Extensive customization options require technical knowledge. Evaluate your team's comfort level with setup and maintenance.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Tomo S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Industry leader for tech companies

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its robust features

What is your favorite aspect of this product?

Mostly it is easy to use, and does what it does well (tracking the progress of work and projects over a period of time)

What do you dislike most about this product?

There are so many features and they can be overwhelming. I feel we are only using 20% of what Jira actually offers

What recommendations would you give to someone considering this product?

If you are a big tech company, this is a go-to product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Leverages Incumbent Status

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Gustavo Antonio O.

Great tool for application development.

Likeliness to Recommend

Pros

Vineet C.

The Powerhouse Project Management Tool for Agile

Likeliness to Recommend

Pros

Tomo S.

Industry leader for tech companies

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Product Management

Backlog Management

Workflow Management

Feature Management

User Needs Management

Release Planning

Social Collaboration

ALM Integration

Visual Roadmap

Strategic Vision

Idea Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support