Jira

What differentiates Jira from other similar products?

Since we have had Jira Service management in the office, everything has been going great because the ticketing system, complaints and incident reports are better distributed and customers are much more satisfied with the responsiveness we provide.

What is your favorite aspect of this product?

The work tracking management has been very useful, we have been able to see the work we do and the way we carry it out, to make improvements and corrections. The problem tracking management has also benefited us, since we can follow up on the reports we receive from our clients until they are resolved.

What do you dislike most about this product?

The design and layout of the main panel, with its many functions in sight, can be confusing, which makes it a bit slow to learn. The tickets could be generated a little faster, as currently there are many steps to create them. The complete installation of all the software, including the programs that are integrated, can be cumbersome.

What recommendations would you give to someone considering this product?

Although it has a steep learning curve, this is one of the most complete software for customer service, incident reporting and ticket generation. Once the agent has the proper knowledge to run the program, customer service will be very easy.

What differentiates Jira from other similar products?

1) Jira is free to use for a team up to 10 people 2) excellent integration with the documentation system and version control system 3) top-level sprint management 4) flexible workflow customization 5) easy administration and optimized basic default settings

What is your favorite aspect of this product?

Sprint planning has never been so easy for me

What do you dislike most about this product?

It is not always intuitive how the feature works, but the developers are constantly improving UX

What recommendations would you give to someone considering this product?

Do not be afraid to try it, well, listen to scary stories about the bulkiness and clumsiness of this product. It all depends on how you set it up. Just try!

What differentiates Jira from other similar products?

It helps us to keep our applications and software in proper functioning, it is a great tool for small and large companies that sell software and mobile applications, helping them to ensure that the software designed, have a proper functioning at all times and customers are always satisfied.

What is your favorite aspect of this product?

The workflow is very good, because it updates by itself, automatically all the errors and incidents that it can detect in the software. It also has a roadmap that is very useful to be able to keep an order with all the projects and pending updates, making the work go much faster.

What do you dislike most about this product?

The learning curve is quite high, it has some functions and tools that have been difficult to learn to use, to get the most out of the program and its interface is very unintuitive, its design tends to confuse and has not been very easy to learn to use. Although it has been worth the effort to learn it because it has generated many advances in the department.

What recommendations would you give to someone considering this product?

At first this software can be overwhelming, especially for people with little knowledge in the area, but once you adapt to all the functions, JIRA is a program that you can get the most out of for software development and programming. Highly recommended by our entire team.