Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

User Needs Management

83

Release Planning

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Iaroslav C.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2022

Almost everything in agile work

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira belongs to Atlassian infrastructure and no words needed if compared to Notion, Asana, etc. Together with Confluence and Trello, Jira provides all the opportunities to collaborate in flexible methodologies successfully.

What is your favorite aspect of this product?

Big quantity of possible integrations, huge amount of already written manuals & other educative content. Jira is a "base" for agile, if you worked with it, you can switch to almost any product if needed by your new team, if you didn't ever tried, it may be complicated to understand and consider agile principles

What do you dislike most about this product?

Implementation of Atlassian infrastructure may be complicated if you are not a product owner

What recommendations would you give to someone considering this product?

You definitely need at least to try it, for keeping Jira + Confluence + Trello in your stack

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Iaroslav C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Market leader in agile task management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I am absolutely convinced that the main advantage in using Jira is its belonging to Atlassian infrastructure. All my experience with it was really nice, several teams (marketing, SEO, developers and designers) collaborated with each other with slightly different preferences, but great synergic impact, and Confluence + Trello helped a lot in addition to Jira

What is your favorite aspect of this product?

Jira is really customizable due to needs of different teams who works with sprints or without them. Differentiation of access rights, customizable task options, support for flexible methodologies – Jira seems to be really a standart for agile. Decentralized teams should gain additional benefits: is saves language barriers blocking time and frequent emailing.

What do you dislike most about this product?

Jira may be complicated for new users, if compared to some more simply solutions at the same market. Also, the user interface can be inconsistent (especially with the different definition pages). Mobile application has enough bugs (and not really mobile friendly)

What recommendations would you give to someone considering this product?

Use educational courses, like "Jira and Confluence 101" to solve all the questions you'll face in the very beginning of your work with Jira If we speak about implementing Jira, scrum master is a good choice of driving all the processes

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hugo N.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great tool highly customizable to your needs

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In general, Jira adapts to different needs. Although it's highly effective in software industries, I've seen that it can help companies from different markets regarding their projects. It provides a great task management and tracking. This allow you to also identify the pain points of your projects with ease. Reporting is also quite good for any company to see the evolution of the different in progress projects and adapt the way these evolve during time by adjusting the workflows based on users/projects/company requirements.

What is your favorite aspect of this product?

How customizable it is. Due to the large marketplace it has, missing features can be easily be incorporated through plugins/apps, enhancing the capabilities of the application.

What do you dislike most about this product?

There are some features that can be improved. Permission Schemes, for example, could be improved by giving a better handling over the permissions (bulk change is a missing feature that could be quite useful) IN general, there aren't many things I dislike about Jira and the tool is always evolving. Unfortunately, some issues/bugs/features, take quite some time to be fixed or implemented.

What recommendations would you give to someone considering this product?

Try Jira Cloud first as you can get a free trial version and even a free cloud instance for up to 10 users. If you like it, you can either consider stay on Cloud version or move to DC.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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