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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

992 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 86

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Notifications

Drag and Drop Prioritization

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Pawan Kumar B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It created with perspective of team and product management with full SDLC and management

What is your favorite aspect of this product?

Agile and its tracking for task and team.

What do you dislike most about this product?

Nothing so far.

What recommendations would you give to someone considering this product?

This is fabulous product if you would like to manage the large size product with large team.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

versatile product can be used in many ways

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira distinguishes itself with its versatile issue tracking and project management functionalities, accommodating various methodologies like Agile and Scrum. Its extensive customization options and robust integrations empower teams to tailor workflows and dashboards to their specific needs, fostering efficient collaboration and project delivery across organizations of all sizes.

What is your favorite aspect of this product?

Jira's adaptability to different project management methodologies is quite impressive. Its versatility allows teams to seamlessly implement Agile, Scrum, or Kanban methodologies, fostering efficient collaboration and project execution.

What do you dislike most about this product?

some users may find the initial setup and configuration of Jira to be complex, especially for teams new to project management tools or Agile methodologies. Additionally, the abundance of features and customization options can be overwhelming for some users, requiring time and effort to master effectively.

What recommendations would you give to someone considering this product?

For those considering Jira, I recommend starting with a clear understanding of your team's project management needs and goals. Invest time in thorough training for users to maximize the platform's capabilities and ensure efficient utilization. Additionally, take advantage of Jira's extensive documentation and community resources for ongoing support and optimization of workflows.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Effective Service

Mary Hill A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great for submitting tickets at enterprise level

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira to me is easier to use than Service Now, and has a lot more customization abilities

What is your favorite aspect of this product?

Ability to request specifically what I need (access to something, fix something that is broken, etc.) and it goes to the right person

What do you dislike most about this product?

Sometimes there isn't quite a selection for what I need done, or it's complicated/buried to find the request I need to put in

What recommendations would you give to someone considering this product?

Great for enterprise, not so great for small businesses

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Notifications Tool alerts business of an application generated event.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle & Release Management

Jira Reviews

Pawan Kumar B.

Fantastic Product

Likeliness to Recommend

Pros

Nabeel s.

versatile product can be used in many ways

Likeliness to Recommend

Pros

Mary Hill A.

Great for submitting tickets at enterprise level

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

Task Status

List Tasks

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Add Notes

Notifications

Drag and Drop Prioritization

Due Dates

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support