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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

892 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Anjali P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Awesome application for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides very unique view of your board where you can list down all the tasks and stories in tree structure. Users can be added in customised way to have quick access to their respective items. Assignment of the issues are easy. Security w.r.t. different board is awesome. Can be integrated with lots of other tools such as GitHub alm.

What is your favorite aspect of this product?

Integration with GitHub so that you can create a pull request. Users assignment. Reporting for different issues and types. Planning of the issues. Timing of the issues tracking.

What do you dislike most about this product?

Drag and drop could be better. Filters are difficult to apply for end users. JQLs are difficult to write not sure if proper trainings are available.

What recommendations would you give to someone considering this product?

Good to go application for work management, issue management. All the features are available with their respective reporting. Notifications are also good.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Divyesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use and make project task management easy

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools primarily due to its flexibility in customization, strong integration capabilities, and robust support for agile methodologies. It allows detailed customization of workflows, fields, and issues to adapt to various project needs. Jira also integrates seamlessly with numerous developer tools and offers comprehensive features for Scrum and Kanban, making it especially popular in software development environments.

What is your favorite aspect of this product?

My favorite aspect of Jira is its strong support for agile project management. Jira’s tools for managing sprints, backlogs, and boards really streamline the process of agile development, making it easier for teams to adapt, plan, and deliver results effectively. This support includes features like burn-down charts, sprint reports, and cumulative flow diagrams, which are invaluable for tracking progress and making informed decisions throughout the lifecycle of a project.

What do you dislike most about this product?

One common criticism of Jira is its complexity. Due to its extensive customization options and robust feature set, it can be overwhelming for new users or teams that do not require such a high level of detail in their project management tool. This complexity can lead to a steep learning curve and potentially slow down productivity as users acclimate to the system. Additionally, setting up and maintaining Jira to match specific workflows can require significant administrative effort, which might be cumbersome for smaller teams or less technical users.

What recommendations would you give to someone considering this product?

Here are concise recommendations for someone considering Jira: 1. Evaluate Needs: Ensure Jira’s complex features match your team’s workflow requirements. 2. Start Simple: Begin with the default configurations and gradually integrate more complex features. 3. Training: Invest in training for your team to effectively use Jira’s functionalities.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Broto B.

Role: Consultant
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product to track progress

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its user friendlyness

What is your favorite aspect of this product?

Updation of status

What do you dislike most about this product?

UI can be a little more user friendly for people from Non tech backgrounds.

What recommendations would you give to someone considering this product?

Use it for your entire team.

Pros

Reliable
Performance Enhancing
Enables Productivity
Continually Improving Product

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Anjali P.

Awesome application for product management.

Likeliness to Recommend

Pros

Divyesh S.

Easy to use and make project task management easy

Likeliness to Recommend

Pros

Broto B.

Fantastic product to track progress

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support