What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Reliable

Feature Ratings

Average 87

Task Assignment

89

List Tasks

88

Task Status

87

Task Categorization

87

Task Prioritization

87

Add Attachments

85

Task Reporting

85

Notifications

84

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Divyesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use and make project task management easy

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools primarily due to its flexibility in customization, strong integration capabilities, and robust support for agile methodologies. It allows detailed customization of workflows, fields, and issues to adapt to various project needs. Jira also integrates seamlessly with numerous developer tools and offers comprehensive features for Scrum and Kanban, making it especially popular in software development environments.

What is your favorite aspect of this product?

My favorite aspect of Jira is its strong support for agile project management. Jira’s tools for managing sprints, backlogs, and boards really streamline the process of agile development, making it easier for teams to adapt, plan, and deliver results effectively. This support includes features like burn-down charts, sprint reports, and cumulative flow diagrams, which are invaluable for tracking progress and making informed decisions throughout the lifecycle of a project.

What do you dislike most about this product?

One common criticism of Jira is its complexity. Due to its extensive customization options and robust feature set, it can be overwhelming for new users or teams that do not require such a high level of detail in their project management tool. This complexity can lead to a steep learning curve and potentially slow down productivity as users acclimate to the system. Additionally, setting up and maintaining Jira to match specific workflows can require significant administrative effort, which might be cumbersome for smaller teams or less technical users.

What recommendations would you give to someone considering this product?

Here are concise recommendations for someone considering Jira: 1. Evaluate Needs: Ensure Jira’s complex features match your team’s workflow requirements. 2. Start Simple: Begin with the default configurations and gradually integrate more complex features. 3. Training: Invest in training for your team to effectively use Jira’s functionalities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Broto B.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product to track progress

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its user friendlyness

What is your favorite aspect of this product?

Updation of status

What do you dislike most about this product?

UI can be a little more user friendly for people from Non tech backgrounds.

What recommendations would you give to someone considering this product?

Use it for your entire team.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

George A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Highly versatile tool, but with room for AI-driven

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other project management tools through its robust adaptability, extensive integrations, and strong focus on Agile and DevOps workflows. It offers unparalleled flexibility, allowing teams to customize workflows, issue types, and fields to fit their unique processes. Its deep integration capabilities with tools like Confluence, Bitbucket, Slack, and GitHub create a seamless ecosystem for development, collaboration, and deployment. Jira also stands out with its advanced reporting and analytics, offering tools like burndown charts, sprint reports, and customizable dashboards.

What is your favorite aspect of this product?

My favorite aspect of Jira is its unparalleled flexibility and customization options, which allow teams to tailor workflows, issue types, and boards to fit their specific needs. Whether managing Agile sprints, tracking bugs, or coordinating cross-departmental projects, Jira adapts seamlessly to various use cases. This flexibility, combined with powerful reporting tools and a vast ecosystem of integrations with popular software, creates a unified platform that enhances productivity and collaboration across teams.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve and occasional complexity, especially for new users or teams without a dedicated administrator. Configuring workflows, permissions, and integrations can be time-consuming, requiring significant expertise to optimize for specific use cases. Additionally, as projects grow in size, Jira's interface can feel cluttered and overwhelming, making it harder to quickly access relevant information. These challenges can slow adoption and require a higher upfront investment in training and support compared to more user-friendly alternatives.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Saves Time

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