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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

892 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Dinesh N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

The confluence integration is amazing.

Likeliness to Recommend

4 /10

What differentiates Jira from other similar products?

Jira is for tasks, and confluence is for documentation. The two work together perfectly. It's the best combination for a knowledge-driven company.

What is your favorite aspect of this product?

I can link a jira ticket to a confluence page that has all the project requirements. This means all the information is connected and easy to find. Developers don't have to ask me for details.

What do you dislike most about this product?

By itself, jira feels incomplete. You really need confluence to make it truly useful.

What recommendations would you give to someone considering this product?

If you get jira, you should get confluence too. They are designed to work together.

Pros

Unique Features
Effective Service
Inspires Innovation
Client Friendly Policies

Mukesh S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

the atlassian marketplace is huge.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

if jira does not have a feature that you need, you can probably find it in the atlassian marketplace. there are thousands of third-party apps and integrations that you can add to jira. this is different from other tools that are a closed system.

What is your favorite aspect of this product?

i love that we have added an app for time tracking and another one for creating better reports. it has allowed us to extend jira to meet our specific needs. the marketplace makes jira an incredibly flexible and powerful platform that can grow with our company over time.

What do you dislike most about this product?

the best apps in the marketplace are not free. they can add a lot to your monthly bill.

What recommendations would you give to someone considering this product?

if you are missing a feature in jira, you should definitely check the marketplace before you switch to another tool.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Vaibhav L.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Project management powerhouse.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is developer centric and helps in all daily issues.

What is your favorite aspect of this product?

Its Workflow customization is amazing.

What do you dislike most about this product?

Sometimes it becomes complex to learn for few team members,

What recommendations would you give to someone considering this product?

You can invest in onboarding and learning. at first basics of PM lifecycle can help to learn fast.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Dinesh N.

The confluence integration is amazing.

Likeliness to Recommend

Pros

Mukesh S.

the atlassian marketplace is huge.

Likeliness to Recommend

Pros

Vaibhav L.

Project management powerhouse.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support