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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

941 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 86

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Amir H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

secure for client bugs

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

jira’s stricter than basecamp for tracking client-reported issues, with portals that keep communication tight. it’s my lifeline for client support.

What is your favorite aspect of this product?

the customer portal lets clients log bugs without seeing internal notes. i can set sla timers to prioritize urgent fixes, meeting client expectations. the canned responses speed up replies to common issues.

What do you dislike most about this product?

customizing the portal requires premium plans, limiting free branding.

What recommendations would you give to someone considering this product?

for client bug tracking, jira’s portal is a secure bridge.

Pros

Inspires Innovation
Respectful
Acts with Integrity
Over Delivered

Cons

Vendor's Interest First
Slower Product Innovation
Less Transparent

Ankita K.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Perfect tool to streamline PROJECT tracking

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Highly customizable workflows, robust automation, and deep Atlassian ecosystem integration. Adapts to any project methodology with specialized software development features.

What is your favorite aspect of this product?

My favorite aspect of this product is the flexible customizable workflows that can match exactly how teams work,

What do you dislike most about this product?

Single user assignment against the work item.

What recommendations would you give to someone considering this product?

Start with the free version to explore use cases before making a deeper commitment. This allows hands-on experience with the platform's capabilities while determining if it meets your specific needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dorcas B.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Jira: Powerful and customizable for teams.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira differs from other products due to its strong agile focus, customization and flexible workflows.

What is your favorite aspect of this product?

I really love its flexibility and customization , coupled with the fact that it allows teams to tailor workflows , fields and dashboards to their exact needs.

What do you dislike most about this product?

I don't like the fact that it's overly complex. New users might find it difficult and overwhelming due to excessive customization options.

What recommendations would you give to someone considering this product?

Jira is fantastic for Agile/dev teams although it requires effort. It worth it If your team is technical and process-driven. So I'll recommend that you start small and begin with Jira pre-built templates.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Amir H.

secure for client bugs

Likeliness to Recommend

Pros

Cons

Ankita K.

Perfect tool to streamline PROJECT tracking

Likeliness to Recommend

Pros

Dorcas B.

Jira: Powerful and customizable for teams.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support