What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Reliable

Feature Ratings

Average 87

Task Assignment

89

List Tasks

88

Task Status

88

Task Prioritization

87

Task Categorization

87

Add Attachments

85

Task Reporting

85

Notifications

85

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Jorge J. C.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excelent and Efficient Product .100% Recommended

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

many and extraordinary features

What is your favorite aspect of this product?

Panels of COntrols

What do you dislike most about this product?

nothing dislike of product

What recommendations would you give to someone considering this product?

customize with 100% of work of development and CI-CD pipelines

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Fair

Anish M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Efficient and Feature-Rich

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira distinguishes itself through a perfect balance of robust features and user-friendly design. Its comprehensive capabilities seamlessly integrate task and project management, providing a holistic solution. The responsiveness of Atlassian's support adds a layer of reliability, setting Jira apart from its counterparts.

What is your favorite aspect of this product?

My favorite aspect of Jira is its intuitive interface. Navigating through tasks and projects is a breeze, contributing to a seamless workflow. The drag-and-drop prioritization, coupled with a visually appealing layout, makes task management a genuinely enjoyable experience.

What do you dislike most about this product?

One aspect that stands out as a potential improvement opportunity for Jira is the complexity of its pricing structure. The various pricing tiers, add-ons, and user types may create confusion for organizations trying to understand and predict their costs accurately. Simplifying the pricing model or providing more transparent guidance on potential expenses could enhance user satisfaction and facilitate better decision-making for prospective clients.

What recommendations would you give to someone considering this product?

I recommend investing time in understanding its customization features. Tailor Jira to match your team's specific workflow and needs. Additionally, leverage the available training resources to empower your team with the full potential of the platform. Lastly, regularly explore updates and new features to stay abreast of Jira's continuous improvements and optimizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pascual G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

A very practical solution in monitoring !!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The use of templates considering the type of project is quite useful, although it is not exclusive to other platforms, the way it has been implemented is quite efficient. The way notifications are configured is quite simple and allows us to have a degree of freedom over the number and type of notifications we want to receive. The way it has implemented the collaborative environment is very practical and its minimalist dashboard offers visibility and the ability to keep the user focused.

What is your favorite aspect of this product?

Among my favorite elements, I consider that the ability to use the @user in the text and automatically include a user in the comments line increases visibility and keeps those involved informed. The creation of dependencies and subactivities is very practical and allows us to group epic tasks. Its use is not restricted to a computer and keeping us connected through a mobile device is 'something that' is essential today.

What do you dislike most about this product?

I don't really have much to say about any particular disadvantage. Jira does everything that is required to keep a project in constant motion, and its collaborative environment is practical and highly usable. It may be convenient to add more functions for the financial control of projects in the future, which will allow us to determine when a project incurs losses or when we remain 'in accordance with' the budgeted costs considering the execution and the human resources involved.

What recommendations would you give to someone considering this product?

Jirsa is a highly reliable and innovative tool. They can use the free 10-user licensing to familiarize themselves with its use and ensure that it will cover their needs and then migrate to the licensed version with multiple additional functionalities, access to audit logs, administration of user roles and permissions, among other additional tools.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Fair

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