What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Task Assignment

88

Task Status

87

List Tasks

87

Task Prioritization

86

Task Categorization

86

Add Attachments

85

Task Reporting

84

Add Notes

84

Automated Workflow

83

Notifications

83

Due Dates

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Customization

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

79

Availability and Quality of Training

79

Vendor Support

79

Jira Reviews

Lakshmi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Ticket to Teamwork: Mastering Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.

What is your favorite aspect of this product?

A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.

What do you dislike most about this product?

One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.

What recommendations would you give to someone considering this product?

, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kishor W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2026

Jira makes managing tasks and tracking bugs easy.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out because it is easy to track bugs, manage tasks and collaborate with the team in one place.

What is your favorite aspect of this product?

My favorite thing about Jira is how easy it is to track bugs, manage tasks, and check project progress in one place.

What do you dislike most about this product?

Sometimes Jira feels slow, and setting up workflows or customizing dashboards can be a bit complicated.

What recommendations would you give to someone considering this product?

Jira is a good choice for managing tasks and tracking bugs, especially for software teams. Take some time to learn its features and set up workflows based on your team's needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

REHAN S.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Powerful Issue Tracking That Scales Well

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.

What is your favorite aspect of this product?

My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.

What do you dislike most about this product?

The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.

What recommendations would you give to someone considering this product?

Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.

Pros

  • Enables Productivity
  • Altruistic
  • Client's Interest First
  • Appreciates Incumbent Status

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