What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
List Tasks
Task Prioritization
Task Categorization
Add Attachments
Task Reporting
Add Notes
Automated Workflow
Notifications
Due Dates
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
Lakshmi M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Ticket to Teamwork: Mastering Jira.
Likeliness to Recommend
What differentiates Jira from other similar products?
What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.
What is your favorite aspect of this product?
A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.
What do you dislike most about this product?
One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.
What recommendations would you give to someone considering this product?
, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
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Kishor W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2026
Jira makes managing tasks and tracking bugs easy.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out because it is easy to track bugs, manage tasks and collaborate with the team in one place.
What is your favorite aspect of this product?
My favorite thing about Jira is how easy it is to track bugs, manage tasks, and check project progress in one place.
What do you dislike most about this product?
Sometimes Jira feels slow, and setting up workflows or customizing dashboards can be a bit complicated.
What recommendations would you give to someone considering this product?
Jira is a good choice for managing tasks and tracking bugs, especially for software teams. Take some time to learn its features and set up workflows based on your team's needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
REHAN S.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Jul 2026
Powerful Issue Tracking That Scales Well
Likeliness to Recommend
What differentiates Jira from other similar products?
What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.
What is your favorite aspect of this product?
My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.
What do you dislike most about this product?
The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.
What recommendations would you give to someone considering this product?
Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.
Pros
- Enables Productivity
- Altruistic
- Client's Interest First
- Appreciates Incumbent Status
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