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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

893 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Jira - Useful but limited

Likeliness to Recommend

7 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Cons

Commodity Features

Cesar M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Informed planning with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is presented as a group management software that provides a great development of incident control in the company, through its ease of use and adaptability to each work environment, facilitating communication and problem solving through bilateral channels, allowing users to collaborate on different tasks and keeping informed of the events that happen in the day to day of the organizations through a few clicks and a main work table.

What is your favorite aspect of this product?

Allows constant communication between administrative staff and operational staff spending less time in the transmission of eventualities between teams. High compatibility on different devices allowing ease of use and universality among users, being able to manage tasks from anywhere. Flexible panels that allow ease of use in the organization and adaptability among its users.

What do you dislike most about this product?

You must have a dedicated administrator, otherwise it could cause problems among users who do not know some elements of the software resulting in delays in development. It has been noticed that when there are many queries or requests the main panel tends to slow down causing annoyance among users. The mobile application is somewhat reduced by the desktop app, it should incorporate more features to balance this a little.

What recommendations would you give to someone considering this product?

Jira usually presents synchronization problems due to a possible failure in their servers which should improve a little, however, it remains as a highly productive tool for our company, it should be given a little time to adapt to the team to achieve the necessary fluency. It is not a very intuitive software so there must be a constant training of the staff in question to accelerate its implementation.

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Caring

Ritika N.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Extremely easy to understand and intuitive

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy taskflow management

What is your favorite aspect of this product?

Drag and drop feature of tasks

What do you dislike most about this product?

Not easy to add team members in project

What recommendations would you give to someone considering this product?

Highly recommended product

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Jira - Useful but limited

Likeliness to Recommend

Pros

Cons

Cesar M.

Informed planning with Jira

Likeliness to Recommend

Pros

Ritika N.

Extremely easy to understand and intuitive

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Task Reporting

Notifications

Due Dates

Add Notes

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support