What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 87

Task Assignment

89

List Tasks

88

Task Status

88

Task Prioritization

87

Task Categorization

87

Add Attachments

86

Task Reporting

85

Notifications

85

Due Dates

84

Add Notes

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Tegan P.

  • Role: Operations
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Jira is an excellent tool for managing projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

One of its most useful characteristics is the ability to set up a wide variety of tasks, from subtasks to main tasks and even flaws, allowing for precise project management. It's able to keep tabs on and manage issues, glitches, and operations effectively.

What is your favorite aspect of this product?

Improved precision and order in keeping tabs on tasks, issues, and mistakes; sharing the same critical data for setting priorities and getting off to a good start in managing each problem as it arises. Superior coordination and cooperation amongst team members.

What do you dislike most about this product?

Jira is really useful in producing the outcomes we seek, however it is a complex platform with a steep learning curve for new users. The price tag can be prohibitive for certain businesses, especially those with a large number of users.

What recommendations would you give to someone considering this product?

Jira's positive effects on its users begin the moment they log in, thanks to the platform's user-friendly design, extensive documentation, and straightforward navigation.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Hina S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Tool to Manage the Tasks

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out from other products due to its robust features and customizability. It offers features such as customizable workflows, real-time dashboards, and deep integration with other tools. Additionally, it has powerful agile project management tools and allows teams to easily create and track tickets. Jira also supports collaboration with stakeholders and a wide range of third-party applications. Finally, its cloud-based platform allows teams to work together from any location.

What is your favorite aspect of this product?

My favorite aspect of JIRA is its versatility. It is a powerful tool for tracking tasks and issues, planning sprints, and managing projects. It also offers a variety of customization options, so it can be tailored to the specific needs of any organization. Additionally, its user-friendly interface and robust reporting capabilities make it an invaluable tool for project management.

What do you dislike most about this product?

One of the main drawbacks of JIRA is its complexity. It can be difficult to learn, particularly for those without prior experience, and there are lots of features that can be difficult to understand. Additionally, JIRA can be slow and unreliable, and the user interface can be difficult to navigate, making it hard to quickly find the information you need.

What recommendations would you give to someone considering this product?

1. Make sure you understand the pricing structure, as well as any additional costs associated with customization or plugins. 2. Look into how JIRA integrates with other tools you may be using. 3. Familiarize yourself with the user interface and the various features of JIRA before making a commitment. 4. Consider the size and complexity of your project to determine if JIRA is the right tool for your needs. 5. Invest in training for new users to ensure everyone is comfortable with the system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Saves Time

Soranyela R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great for task assignment and tracking

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Ease of implementation and use for the end user.

What is your favorite aspect of this product?

Task grouping

What do you dislike most about this product?

It does not export statistics. To make reports, the information must be manipulated and the data may lose its veracity.

What recommendations would you give to someone considering this product?

Ask the provider for integration with data analysis software and thus be able to generate statistics on compliance, expiration dates, and delays of created tickets.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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