Jira

What differentiates Jira from other similar products?

At first, Atlassian JIRA was only implemented in our software support department, to which I belong. It is now used in several other departments within our Information Systems division. The system is used as a tool to monitor current support issues, but it also has the primary function of being a software development project management tool. This allows us to concentrate all the tasks related to a single project and, in addition, we can observe real-time statistics based on the project.

What is your favorite aspect of this product?

We find the email feature to be excellent and love the way everything is recorded, so we know exactly where we are with communications for each specific project. I am fascinated by how versatile and fluid it is. If you can devise a procedure, it's easy to incorporate it into the system. I love the way the new version was restructured. I love the split screen, where I can see the JIRA tickets on the left and the details on the right, all from the same screen.

What do you dislike most about this product?

I wish there was a way to automatically delete email replies so that only subsequent comments are recorded in the log book. Sometimes when we have a lot of emails being delivered and received, there can be a long trail of emails that gets added to the audit log and is just unnecessary information. It would be helpful if responses to emails outside of the JIRA system were directed to the comments tab instead of the email tab. We use the comments tab very devotedly and often forget to check the email tab to see if there are any messages.

What recommendations would you give to someone considering this product?

I think the system provides an excellent technical support service. We can monitor all issues that come into the office effectively and in a short time we can evaluate the progress of each one. From a project management perspective, it is useful for monitoring the passage of time on specific tasks, however, it would be ideal to incorporate a scheduling module and calendar. This would make JIRA the gateway to all our needs.

What differentiates Jira from other similar products?

Utilizing JIRA has become integral to our processes. Its extensive adaptability and compatibility with other systems streamlines our routine procedures. We use JIRA for all of our project management needs. JIRA serves as the foundation for all of our team's operations and development processes. Incorporating G Suite and GitHub into our workflow has greatly simplified our release process.

What is your favorite aspect of this product?

Jira is a fantastic tool for keeping everyone in the loop on ongoing projects and tasks. It provides an accurate depiction of the team's progress across all functions, and it keeps everyone up to date on all the particulars. Dissecting a job into its component parts simplifies the process and makes it more manageable.

What do you dislike most about this product?

It's not the easiest thing to wrap your head around at first; I remember feeling that way when I first started using Jira. In some ways, it could be a novel adventure for you. I don't know, but despite my dislike, I found the product to be satisfactory.

What recommendations would you give to someone considering this product?

The project deadline, by far the most important aspect of the endeavor, is easier to keep track of with this tool. I can set milestones, delegate tasks to an underling, and monitor progress all in one convenient place.