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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

895 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Lisa S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Great product

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Has more features than say Wrike

What is your favorite aspect of this product?

Ability to see tasks and prioritisation as well as what other people are working on

What do you dislike most about this product?

UI and UX can be better -- can be more intuitive and seamless navigation

What recommendations would you give to someone considering this product?

Depends on the industry

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Serhat C.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Excellent Teamwork

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

According to our research, it is very difficult to open such programs outside the intranet. What we need is to keep our communication strong with our solution partners. At the same time, be able to document it. Jira produces more formal and effective results compared to other similar applications. We can understand this from the good response of the end user. In addition, many large companies in our country use Jira.

What is your favorite aspect of this product?

As a team that has adopted the Scrum business model, Jira is suitable for this model, it is fast and agile, the dashboard is user-friendly and detailed, and we can write comments on the solutions (bug and cr) from the company.

What do you dislike most about this product?

There isn't any feature that we don't like as a team when using Jira. We are very pleased.

What recommendations would you give to someone considering this product?

As a bank, we have many solution partners. We can request bugs, change requests and features to these companies. We use Jira for their regular follow-up and resolution. The efficiency has increased considerably and we can read the comments and suggestions of the companies. Not that I recommend it, but you should definitely try it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Remi Oluchi G.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

In simple terms, Jira makes us more productive.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Based on my experience, what truly distinguishes Jira from alternative project management suites is the exceptional quality and wide range of reporting options available for all Jira-managed projects. Straight out of the box, Jira offers more than twelve different types of reports, including Burndown charts, sprint reports, velocity charts, cumulative flow diagrams, and many more. This comprehensive selection greatly simplifies access to real-time insights into my team's performance, providing valuable information at a glance.

What is your favorite aspect of this product?

One of the standout features of Jira that I truly appreciate is its inclusion of both Kanban and Scrum boards. Having access to either of these boards allows my team to effectively visualize our project workflow and closely monitor the progress of each assigned task in real time. This functionality significantly helps us limit the work-in-progress (WIP) phase and facilitates seamless movement of tasks from the "Doing" stage to the "Done" stage.

What do you dislike most about this product?

One area where Jira falls short is with its limited collaboration tools. In fact, it lacks a real-time messaging tool out of the box. Additionally, its user interface is not particularly user-friendly, which often results in a slow learning curve for non-technical users,

What recommendations would you give to someone considering this product?

We have navigated the absence of a standard messaging feature limitation on Jira, by integrating it with Slack.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Lisa S.

Great product

Likeliness to Recommend

Pros

Serhat C.

Excellent Teamwork

Likeliness to Recommend

Pros

Remi Oluchi G.

In simple terms, Jira makes us more productive.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support