What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Respectful
  • Reliable

Feature Ratings

Average 87

Task Assignment

89

List Tasks

88

Task Status

88

Task Categorization

87

Task Prioritization

87

Add Attachments

86

Task Reporting

85

Notifications

85

Add Notes

84

Due Dates

84

Drag and Drop Prioritization

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Andrew N.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Powerful project management for developers

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is distinguished from other project management platforms by many plugins and extensions available on the Atlassian Marketplace. These extra options enable us to customize and tailor Jira to our specific requirements. Jira provides exceptional flexibility to address the challenges of our development team, from agile project management to workflow automation. This adaptability has enabled us to streamline our processes and adapt as our company grows.

What is your favorite aspect of this product?

Jira's integration with popular version control tools such as Git is one of my favorite features. This seamless integration simplifies collaboration and tracking changes to our source code. Furthermore, Jira provides clear visibility into tasks, allowing us to easily assign and track project progress. We can tailor Jira to our development methodology thanks to the ability to customize dashboards and workflows, which improves efficiency and communication within the team.

What do you dislike most about this product?

I should point out, however, that Jira updates may cause compatibility issues with existing plugins, customizations, or integrations. We've had a few issues when upgrading Jira and discovering that certain plugins or integrations no longer work properly. This is inconvenient and necessitates more time and effort to resolve compatibility issues.

What recommendations would you give to someone considering this product?

In general, I would recommend Jira to other development teams at similar companies to ours. Its extensive range of plugins and extensions in the Atlassian Marketplace allows it to be tailored to the specific needs of each team. Integration with version control tools such as Git is a huge benefit for any development team. Although updates can be challenging, the overall benefits of Jira far outweigh the occasional challenges. Jira has helped us streamline our processes and improve collaboration on our development team, and I am confident that it will help other teams in the same way.

Pros

  • Continually Improving Product
  • Efficient Service
  • Helps Innovate
  • Reliable

Rúben R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Project managment to next level

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Modularity

What is your favorite aspect of this product?

There are always a new module to do something

What do you dislike most about this product?

the overall cost and learning curve

What recommendations would you give to someone considering this product?

not for basic usage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kismat g.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Has practical features

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out from other similar products due to its versatility, offering a flexible framework that can be customized to suit various project workflows and methodologies. Its robust issue tracking and workflow management capabilities, coupled with strong support for agile methodologies, make it a popular choice for software development teams. Jira's extensive integration ecosystem, customization options, and reporting features provide a comprehensive project management solution. With a large user community and excellent support resources, Jira continues to be a top choice for organizations seeking an efficient and collaborative tool for pr

What is your favorite aspect of this product?

One of the commonly appreciated aspects of Jira is its flexibility and customizability. The ability to adapt Jira to suit different project workflows and methodologies is highly valued by users. Its customizable fields, issue types, workflows, and permission schemes allow teams to tailor the tool to their specific needs, making it a versatile and adaptable solution for project management and issue tracking.

What do you dislike most about this product?

Common concerns or challenges that users have reported include a steep learning curve for beginners, complex configuration options that may require technical expertise, and occasional performance issues with larger datasets or complex workflows. It's important to note that these concerns can vary based on individual experiences and requirements. Despite any potential drawbacks, Jira remains a widely used and highly regarded project management tool.

What recommendations would you give to someone considering this product?

I have a few recommendations to help someone get started. First, take the time to clearly define your requirements and goals, understanding your team's workflow and collaboration needs. Next, plan the implementation carefully, considering factors like team size, customizations, and integrations. Invest in training and documentation resources provided by Atlassian to familiarize yourself and your team with the tool's features. Customize Jira to fit your workflow by configuring fields, issue types, and workflows. Explore the Atlassian Marketplace for apps and add

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Cons

  • Commodity Features

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