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Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

895 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Fernando P.

Role: Consultant
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Amazing product!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

High level of customization: custom fields, issue attributes, workflows. Automations. Time tracking. Integration with git

What is your favorite aspect of this product?

High level customization according with business needs

What do you dislike most about this product?

I don't have

What recommendations would you give to someone considering this product?

It is a very balanced and complete product that can not only be used for task tracking but also for projects, documentation, among others.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sanil J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to track cases.

What is your favorite aspect of this product?

Inbuilt email sending

What do you dislike most about this product?

it lags a little bit

What recommendations would you give to someone considering this product?

Could be more easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Aarti Sandeep A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Superb Project and Task Management Product!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is definitely one of the best task and project management applications in the market, and having used it daily for quite some time now, I will definitelty say it has a lot of advantages and great features. One of the best things about JIRA is the advance level reporting it allows the users to have. JIRA has the feature of customizable dashboards, which can be used by the organizations and teams to get detailed reports and analysis. Another great thing about JIRA is the ease of using its interaface, owing to the fact of how user friendly it is. Having used multiple other task management applications, I found JIRA to be the easiest.

What is your favorite aspect of this product?

Mobile Accessibility, is definitely my favorite aspect about JIRA. Especially in a time when most organizations are working in a hybrid or work from home mode, the JIRA mobile app makes life a lot easier for the employees, while ensuing high productivity levels.

What do you dislike most about this product?

There is not many cons I found while using JIRA. But if a user wants to get good detailed reports, they might need to spend some time exploring the different tools JIRA has to offer. The learning curve might be a little more in this aspect.

What recommendations would you give to someone considering this product?

To ensure that your organization and employees are getting the best out of this product, take part in good trainings and onboarding process. JIRA let's you ingrate with other tools and applications as well, so check if this can help streamline your project and other work.

Pros

Caring
Helps Innovate
Performance Enhancing
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Fernando P.

Amazing product!

Likeliness to Recommend

Pros

Sanil J.

Fantastic product

Likeliness to Recommend

Pros

Aarti Sandeep A.

Superb Project and Task Management Product!

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support