Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

895 Reviews Write a Review

Claim Software

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Task Management category

Filter By

1 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Performance Enhancing
Respectful
Reliable

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Carl O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Seamless & easy to use project management sotware

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I haven't used too many other similar products in the past, but Jira does everything I need it to and more. When I create a ticket for a bug, incident or change request, I can easily track it as it goes through the statuses with my product and development team, whilst also getting regular and clear updates via email. There are also great integrations available, such as Slack, which helps me to receive instant messaging notifications on my tickets.

What is your favorite aspect of this product?

My favourite aspect is the ease of customisation of Jira. For example, if I want my users to be forced to populate certain fields when creating tickets, I can make those fields compulsory which means they cannot create that ticket without populating those fields. This allows tickets to be reviewed and solved quicker, with less back and forth between agents.

What do you dislike most about this product?

Can be quite difficult and confusing when switching from different projects, and being a fast growing tech company, we do have a lot of projects. Despite this, it's a fairly minor negative point.

What recommendations would you give to someone considering this product?

If money is of relatively no object, Jira is definitely worth it. Whilst it's a little pricey, the features and ease of implementation are second to none

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Anaida W.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

I wouldn't recommend any other product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

I haven't had to use other products but I never faced the need to seek for anything else.

What is your favorite aspect of this product?

Managing Tasks and Bugs and tracking progress.

What do you dislike most about this product?

Filtering User experience could be better

What recommendations would you give to someone considering this product?

10/10 recommend

Pros

Respectful
Fair
Acts with Integrity
Security Protects

Cons

Wastes Time

Vikas K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Best for task tracking and distributing workload

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is best software a reporting and distributing workload amongst the team members and excellent for calculating the efforts, Service Level Agreement for vulnerability management and avoid SLA miss.

What is your favorite aspect of this product?

Best thing about Jira is it tracks and alerts the person holding the task or if any task is pending review for few days in the Jira dashboard.

What do you dislike most about this product?

During initial days, understanding and working on Jira software requires some knowledge transfer.

What recommendations would you give to someone considering this product?

Best and smooth software for tracking stuffs and keep updates on the Project management stuffs as well as vulnerability assessment, review and approval.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Carl O.

Seamless & easy to use project management sotware

Likeliness to Recommend

Pros

Anaida W.

I wouldn't recommend any other product

Likeliness to Recommend

Pros

Cons

Vikas K.

Best for task tracking and distributing workload

Likeliness to Recommend

Pros

Most Popular Jira Comparisons

Asana

Trello

monday.com

Wrike

Microsoft Project

Smartsheet

1
Since last award

Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Add Notes

Due Dates

Drag and Drop Prioritization

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support