What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Jira Service Management Reviews
Fatima R.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2024
Easy to use and great visualization
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Jitendra L.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2024
"Easy of use"
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira Service Management stands out from other service management products due to its tight integration with the Jira ecosystem. It combines powerful issue tracking, collaboration features, and customizable workflows with a focus on IT service management. The seamless integration with Jira Software and Jira Core allows for a holistic approach to project and service management, making it a preferred choice for teams seeking an all-encompassing solution.
What is your favorite aspect of this product?
its flexibility. The product allows customization of workflows, forms, and configurations, enabling teams to adapt it to their specific needs and processes. This flexibility contributes to its versatility across different industries and use cases.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
For those considering Jira Service Management: Understanding Needs Integration Customization Training Scalability Community and Support
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing