What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Jira Service Management Reviews
Vimal K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Good product for managing incidents and changes
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Easy to use, reporting feature is superb
What is your favorite aspect of this product?
Reporting and include management
What do you dislike most about this product?
Sometime difficult to track the comments
What recommendations would you give to someone considering this product?
Improve the comments features and the gui
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
Sachin M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
A bucket of everything
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Best ui and user friendliness
What is your favorite aspect of this product?
It's combo of multiple services.the reporting part is the beat one
What do you dislike most about this product?
It has everything in it but sometime it becomes difficult to connect the right service because of the broader service area.
What recommendations would you give to someone considering this product?
Best in the market. Every techie should give a try to it.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Saves Time
GAURAV K.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2024
Hassel free project management saves lot of time
Likeliness to Recommend
What recommendations would you give to someone considering this product?
If you deal in big project management then to track overll project status jira plays an important role. Its data export facility helps to share details in csv format which looks professionally designed and create great impressions on client.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service