What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Benjamin L.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
Great, adaptable ITSM solution!
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Concurrent licensing model, get the complete product as opposed to specific modules, no programming required to adminstrate or design
What is your favorite aspect of this product?
one-steps that allow you to do anything you need the application to do without any actual programming knowledge
What do you dislike most about this product?
even though the platform is at the current version, without turning to a 3rd party vendor, upgrading the content level to match the platform level is difficult
What recommendations would you give to someone considering this product?
Make sure that at least someone takes the administrator course so that you can take full advantage of the features that this product offers.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Respectful
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
Great out of the box with ability to customize
Likeliness to Recommend
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Saves Time
Cons
- Less Effective Service
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2020
Easy to use. Easy to transition
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
Cons
- Less Effective Service
- Vendor Friendly Policies
- Less Efficient Service