What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
Service Catalog
End User Self Serve
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
Maria M.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2020
Absolutely Great!
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
I am not sure how to answer this question
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing to complain about
What recommendations would you give to someone considering this product?
You don't know if you like it until you try it
Pros
- Saves Time
- Respectful
- Security Protects
- Helps Innovate
Brian T.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jan 2020
Great product, Implement All
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Very capable and flexible
What is your favorite aspect of this product?
Codeless programming, ease of change
What do you dislike most about this product?
rapid releases make it difficult to stay current
What recommendations would you give to someone considering this product?
Go for it, great guys
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Security Protects
Michael N.
- Role: Information Technology
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Jan 2020
Great Product, Tech & Product Support Lacking
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Codeless design, innovation, and usability. Cherwell is not satisfied with staying stagnant, they continue to grow to meet the demands of today's IT challenges.
What is your favorite aspect of this product?
Scalability and Integrations
What do you dislike most about this product?
Knowledge Management functionality
What recommendations would you give to someone considering this product?
any negatives with this product are heavily outweighed by the positive. don't buy the hype of ServiceNow, Cherwell is the real contender.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Wastes Time
- Less Effective Service