IRONSCALES Customer Reviews 2023

What is IRONSCALES?

IRONSCALES is the leading cloud email security platform for the enterprise and the industry’s only solution that uses AI and human insights (HI) to stop advanced phishing. Its award-winning, self-learning platform continuously detects and remediates attacks like BEC, ATO, and VIP impersonation that bypass traditional security solutions. Powerful, simple, and adaptive, IRONSCALES helps enterprises reduce risk, boost security team efficiency, and increase cybersecurity awareness. IRONSCALES is headquartered in Atlanta, Georgia, and is proud to support more than 10,000 global enterprises. Visit www.ironscales.com or @IRONSCALES to learn more.

Company Details

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IRONSCALES Ratings

Real user data aggregated to summarize the product performance and customer experience.

95 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IRONSCALES?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Phishing Protection

92

User Flagging of Suspicious Emails

91

Bulk Remediation

90

O365 integration

90

Email Account Protection

89

Anti-Spoofing Protection

89

Malware Blocking

86

End-User Warnings in Email Client Software

86

Administrator Email Processing

86

Administrator Dashboard and Reporting

86

Artificial Intelligence / Machine Learning

82

Vendor Capability Ratings

Average 85

Vendor Support

93

Ease of Implementation

92

Ease of IT Administration

88

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

85

Quality of Features

84

Usability and Intuitiveness

84

Business Value Created

82

Ease of Customization

78

Breadth of Features

78

IRONSCALES Reviews

Shawn P.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Great features, great protection and easy to use!

Likeliness to Recommend

10 / 10

What differentiates IRONSCALES from other similar products?

It is many times of magnitude easier to use. It has great features, but they are easily to manage then other tools out there.

What is your favorite aspect of this product?

The user interface is my favorite aspect.

What do you dislike most about this product?

The phishing simulation training needs more capabilities.

What recommendations would you give to someone considering this product?

Look at costs, features and user interface. Some tools don't have training, phishing simulations and are hard to navigate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Darren H.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Excellent email security solution, without hassles

Likeliness to Recommend

10 / 10

What differentiates IRONSCALES from other similar products?

Maybe it's use of AI, training etc

What is your favorite aspect of this product?

Level of security and assurance

What do you dislike most about this product?

None, it works

What recommendations would you give to someone considering this product?

It's a great solution, works well and not IT resource intensive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mncedi N.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Best tool from tools I have used thus far

Likeliness to Recommend

9 / 10

What differentiates IRONSCALES from other similar products?

Email security platform that offers fully automated phishing email response and remediation, without requiring human intervention. Leverages a collaborative intelligence network of security teams from around the world, allowing for real-time threat intelligence sharing and analysis. It offers real-time automated forensics, which enables users to quickly investigate and respond to potential security incidents. User-Friendly Interface: IRONSCALES offers a user-friendly interface that simplifies complex email security tasks, making it easy for both security teams and end-users to use.

What is your favorite aspect of this product?

Fully automate according to how I want it. I can leave it do the job if I am on leave or sleeping

What do you dislike most about this product?

Nothing that I really dislike but sometime I don't understand when I see an email that was previously classified as Phishing still popping up.

What recommendations would you give to someone considering this product?

Simple tell them that Users will never ignore emails and they will click no matter how much awareness you do; get an AI to cover you up. That is IronScales

Pros

Reliable
Trustworthy
Altruistic
Acts with Integrity

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IRONSCALES

IRONSCALES

What is IRONSCALES?

Company Details

Need Assistance?

IRONSCALES Ratings

95 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love IRONSCALES?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Administrator Dashboard and Reporting Web-based interface containing real-time data on threats intercepted or blocked by the service.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IRONSCALES Reviews

Shawn P.

Great features, great protection and easy to use!

Likeliness to Recommend

Pros

Darren H.

Excellent email security solution, without hassles

Likeliness to Recommend

Pros

Mncedi N.

Best tool from tools I have used thus far

Likeliness to Recommend

Pros

Most Popular IRONSCALES Comparisons

Avanan

Armorblox

Microsoft Defender for Office 365

Vade Secure for Microsoft 365

Cisco Secure Email

Mimecast Email Security & Resilience

Feature Ratings

Phishing Protection

User Flagging of Suspicious Emails

Bulk Remediation

O365 integration

Email Account Protection

Anti-Spoofing Protection

Malware Blocking

End-User Warnings in Email Client Software

Administrator Email Processing

Administrator Dashboard and Reporting

Artificial Intelligence / Machine Learning

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Breadth of Features