What is IntelePeer?
Omni-channel communications integrated seamlessly into your customer experience and business workflows for a complete business communications solution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IntelePeer?
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communication APIs
Integration APIs
Code Libraries
Online Cloud Platform
Cloud Integration
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Ease of Customization
IntelePeer Reviews
Jerry C.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2021
GREAT but missing some simple yet useful features
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
The web interface is very easy to use to configure the system. Very responsive and logical.
What is your favorite aspect of this product?
Development interface and API ease of use
What do you dislike most about this product?
Documentation is weak
What recommendations would you give to someone considering this product?
Good product, but be prepared to work with tech support to figure out certain features. Docs are inadequate
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shaun D.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2021
Tremendous products with unlimited value add props
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
Atmosphere CPaaS is differentiated through it's innovation and client services team.
What is your favorite aspect of this product?
My favorite aspect is the open-sourced nature of the system.
What do you dislike most about this product?
I have yet to find anything I dislike.
What recommendations would you give to someone considering this product?
The best approach is to ideally design what will create the most value to your organization and then walk through this design with the Client Services team. They will best be able to map out the iterations needed to have this design become a reality.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kelvin L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
A solid value.
Likeliness to Recommend
What differentiates IntelePeer from other similar products?
IntelePeer was recommended by the company managing our project. I don't have firsthand knowledge of similar products. I have been satisfied with IntelePeer's product.
What is your favorite aspect of this product?
Ease of use and reporting capabilities.
What do you dislike most about this product?
We've had issues with calls being labeled as spam.
What recommendations would you give to someone considering this product?
IntelePeer provides good value in a communication platform. Pay attention to reputation management, however.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing