What is IBM watsonx Assistant?
IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love IBM watsonx Assistant?
Pros
- Efficient Service
- Helps Innovate
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Natural Language Processing
Artificial Intelligence Engine
Workflow Processing
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
IBM watsonx Assistant Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
Very Useful product Business case Improvement etc
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Salvatore T.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jan 2022
Great product to deploy your own AI based chatbot
Likeliness to Recommend
What differentiates IBM watsonx Assistant from other similar products?
The easiness to use is one of the most interesting feature of the product. Only few hours enable any user to start working with it.
What is your favorite aspect of this product?
IBM Watson is a complete solution that can be adopted in any scenario, from ITops to business automation.
What do you dislike most about this product?
Personally, I dislike the low grade of customization available.
What recommendations would you give to someone considering this product?
IBM Watson is a great starting point to approach AI based solution. It's easy to create chatbot in many language in few hours. In addiction it can be easy integrated with any third part application.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Vendor's Interest First
- Vendor Friendly Policies
Bharat D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2021
Very easy to use,user friendly & easy integration.
Likeliness to Recommend
What differentiates IBM watsonx Assistant from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use. Everything is easily understood.
What do you dislike most about this product?
Documentation can improve a bit.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing