What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Customer Service Workflow Management
Intelligent Search
Multi Channel Support
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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HubSpot Service Hub Reviews
M Usman K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2021
Easy to integrate. Analytics are basic, but okay.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Provides a very simple, plug and play solution with Knowledge Hub that is also available through chat. Much like Hubspot's own Customer Service which sets a benchmark.
What is your favorite aspect of this product?
It's easy integration with chat.
What do you dislike most about this product?
Inability to track which user read a particular Knowledge Base article, and therefore the inability to pre-emptively save a possible churn by solving their issue.
What recommendations would you give to someone considering this product?
Go for it if you're already using Hubspot as a CRM solution. It integrates perfectly.
Pros
- Saves Time
- Fair
- Transparent
- Security Protects
Cons
- Charges for Enhancements
Kiersten N.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jan 2021
Great product, however not so intuitive
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Notifications
What is your favorite aspect of this product?
Pipeline organization
What do you dislike most about this product?
The Tasks disappear
What recommendations would you give to someone considering this product?
Great for organization
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emma r.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2021
Great product!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Hubspot Service integrates seamlessly with other Hubspot products making it easy to improve customer engagement.
What is your favorite aspect of this product?
The knowledge base.
What do you dislike most about this product?
The workflows are somewhat limited.
What recommendations would you give to someone considering this product?
I would definitely recommend this product.
Pros
- Trustworthy
- Saves Time
- Fair
- Friendly Negotiation