What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Enables Productivity
- Transparent
- Helps Innovate
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Features
Reporting and Analytics
Intelligent Search
AI Capabilities
Multiple File Type Support
Configurable Knowledge Repository
Workflow and Approval Management
Bulk Actions
Version Control
API Integration
Role-Based Access
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Cynthia W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
It's a great way to connect voice, text, and email
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
All of our company's interactions with B2B partners and customers are recorded and managed in HubSpot Service Hub. With the Sales Hub's help, we can easily convert a lead into a paying customer and keep any previous interactions between us and that firm readily accessible.
What is your favorite aspect of this product?
We appreciate how intuitive it is for the majority of our staff and how flexible it is, allowing us to add ticket characteristics as necessary to filter or sort for certain groups of customers. Each day, we save hours thanks to the workflows we've implemented, which permit automated emails and procedures.
What do you dislike most about this product?
The inability to verify spelling in emails. Constantly having to manually unlink the same person or firm from each ticket they're involved with.
What recommendations would you give to someone considering this product?
HubSpot shines brightest and is most widely applicable when you need a 360-degree view of your customers and an integrated sales pipeline. Though HubSpot performs admirably even without the bells and whistles, there are alternative solutions that may be more suited to your needs.
Pros
- Unique Features
- Effective Service
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Hanna W.
- Role: Consultant
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2022
Great tool for our customers success team.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ticket dashboard is Easy to use with a clear pipeline where tickets are on process . Excellent Customizable live chat. Allow it's user to give great service and track responses and response time in ease. It easy to link photos,pages and files within articles within a short time.
What is your favorite aspect of this product?
Built-in live chat. Great tickets automation. 360 customer view is easy to setup Easy to maintain and install software Simple interface to bigginers
What do you dislike most about this product?
The tool is a bit pricey, it would be much better if the price is lower.
What recommendations would you give to someone considering this product?
It's extremely effective tool for customer support.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Marie M. B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
What a fantastic extension to the HubSpot family!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With Service Hub, we can efficiently attend to our clientele's needs. It's a nice, uncluttered road, and we like to travel it. There is little to no training given ( which is always important ). Also, it gives our sales and service staff a complete picture of each customer, which is invaluable. Relationship maintenance, upselling, avoiding missed opportunities, and maintaining satisfied clients all depend on this.
What is your favorite aspect of this product?
Yes, I am another satisfied user of HubSpot's Service Hub. Moreover, I advocated for HubSpot's implementation across the board, including social media marketing, when I was working with the company's leadership. The program has been in use for quite some time by both the IT and the marketing departments. HubSpot is being considered for use in the sales department as well.
What do you dislike most about this product?
The deal view needs to allow for tile customization and prioritization. The software ought to have both web-based and telephone forms and scripts (templates). HubSpot allows for comprehensive client administration and support on a massive scale.
What recommendations would you give to someone considering this product?
Service Hub, in my opinion, is best suited to businesses who are just beginning to implement contemporary service support and would benefit greatly from integrating their sales teams with the service department. Most companies, in my opinion, do a terrible job of encouraging their sales teams to stay in touch with troubled clients.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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