What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
88 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Translation
Learning and Adaptability
Workflow Processing
Scheduled Availability
Natural Language Processing
Wayfinding
Integration With CRM
Personalized Service
Leads Generation
Multi-channel
Knowledgebase
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Hubspot Live Chat Reviews
Abbie L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Dec 2021
Good feature but needs work
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
It is a live form of communication which is quite good if the customer is at work and can't phone and they just want to ask a few questions.
What is your favorite aspect of this product?
It is easy to use and you can input the data quite easy using the tools provided incase the chat does glitch or goes off you still ensure the data from the customer is there.
What do you dislike most about this product?
It is sometimes slow and glitches, texting or chatting with a customer can sometimes bring the wrong impression virtually so I still do prefer just to call or speak in person.
What recommendations would you give to someone considering this product?
Learn properly how to use the feature to your advantage .
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Wastes Time